Hybrid retail formats to help businesses going forward: Kishore Biyani2 min read 16 Jan 2020, 06:47 PM IST
E-commerce has changed the rules of engagement for retailers, says Future Group’s chief
In 3-4 years, retailers will have a digital presence and digital ventures will go physical, says Biyani
NEW DELHI : Physical and online retail will have to converge into a “phygital" model to cater to consumers, who increasingly shop on both mediums, Future Group chief executive officer Kishore Biyani said on Thursday.
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