Awareness about life insurance, digitalization will sustain demand: G Murlidhar2 min read . Updated: 20 May 2021, 12:29 PM IST
- To deliver more value to customers; new distribution channels are being created, product designs are made more contemporary, and the processes are becoming quicker and customer friendly, G Murlidhar, non-executive director, Kotak Life and Kotak General Insurance
MUMBAI: While looking at the life insurance industry over the past 10 years, sectoral trends show decreasing complaints and policy surrenders, better persistency and claim ratios. Moreover, amid the covid-19 pandemic, the industry has also witnessed sustainable growth in the last two years.
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