Blockchain and AI-driven technology can disrupt health insurance industry
Covid-19 has amplified the need for easy access to products, services and information. Most customers are now comfortable using online channels to buy what they need. The digital maturity of customers has seen a steep change as they spend more time online
NEW DELHI: Covid-19 has led to digital acceleration and adoption. Social distancing is now making customers adapt to online purchases and services. This presents an opportunity for a change in business models, from traditional face-to-face to phygital models, which combines digital tools and strong customer relationships.