A technical issue at Central Depository Services Limited (CDSL) earlier today caused disruptions in stock sale authorisations across multiple brokerage platforms, including Zerodha. The glitch prevented investors from authorising the sale of their holdings.
In response, Zerodha posted on X, acknowledging the issue and reassuring customers that they were in touch with CDSL to resolve it quickly. Zerodha also mentioned that, in the interim, investors could proceed with selling their holdings without the need for CDSL authorization.
In its initial post on X, Zerodha informed users, “Due to an issue at CDSL across brokers, you may face an issue with authorising the sale of your stocks. We are in touch with CDSL to have the issue resolved at the earliest. In the meantime, you can sell your holdings without the need for CDSL authorisation.”
The problem was later resolved, as confirmed in a subsequent post by the discount broking firm. “The CDSL TPIN authorisation issue is resolved. You can authorise the sale of your holdings now,” Zerodha said.
Zerodha assured its users of prompt communication during the downtime and thanked them for their patience as the matter was resolved.
A user (@Aroraanukool5) said he had been trying to sell the shares since 10:00 AM, but it did not work. A different user (@ManveerChhabda) posted, "This is highly unprofessional". Another user (@govind_mantri) said, "I'm unable sell any shares in zerodha due to authorisation issue. It's not taking me to next step".
Meanwhile, another platform, Groww tweeted, “Due to an issue at CDSL across all brokers, you may have faced an issue with authorising the sale of your stocks. We wish to inform you that the same is fixed and you can place fresh sell orders now."
Following this development, CDSL shares were trading over 1 per cent lower at ₹1,939 on the NSE on Wednesday around 12.10 pm. The stock had hit a 52-week of ₹1,989.80 in the last trading session.
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