A strong push for a soft skill set
- Companies are helping their support staff improve communication and technical skills through training sessions in a bid to create a better workplace culture
- Every employee —from reception staff to people who serve coffee—is a branding touch point and reflects a company’s culture
Once a week, Krishna Chaudhury, 30, leaves his housekeeping work at WeWork’s Platina Tower in Gurugram, to attend a conference in the same office. There, he joins 200-odd fellow WeWork support staff, including housekeepers, multi-specialist technicians and security guards, to learn English. “English is useful for me in my job and for my personal growth," says Chaudhury.
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