Filing Income Tax gets easier as CBDT rolls out AI-assisted website: Kar Saathi — What you need to know
The Income Tax Department has launched the user-friendly website 'Kar Saathi' to centralise Direct Tax information. It features an AI chatbot for 24/7 taxpayer support.
The Income Tax Department on Thursday, 2 April, launched a new website, ‘Kar Saathi’, which it says is extremely easy to use and streamlines Direct Tax-related processes. It also brings all Income Tax-related information in one place.
Posting a clip of the video, Income Tax India wrote on X that:
"The New Income Tax website is here.
✅ Simpler to navigate and faster to use.
✅ One place to access all Income Tax related information.
✅ Meet Kar Saathi, your AI companion to help make your Direct Tax related journeys easier."
Here is how it looks:
A user said, “Another upgrade rolled out just ahead of the ITR season, Hopefully, stability this time won’t remain a work in progress [sic].”
Last month, while speaking at the launch event of ‘PRARAMBH’ - an outreach and facilitation initiative aimed at ensuring a smooth and taxpayer-friendly transition to the new Income Tax Act, 2025 - Central Board of Direct Taxes Chairman Ravi Agrawal mentioned Kar Saathi. He said, “This AI-enabled chatbot will provide round-the-clock assistance to taxpayers through the department's website.”
He added that "digital services, including a new website and guidance tools, will be rolled out in phases to ensure a seamless and technology-driven experience.”
5 things Ravi Agrawal said about PRARAMBH
- Policy Reform and Responsible Action for Mission Viksit Bharat (PRARAMBH) marks a significant step in India's tax administration journey.
- The transition is not just about a new law, but also about ensuring clarity, simplicity and confidence for taxpayers through notified rules, forms and re-engineered processes.
- Agrawal said the number of rules has been reduced from 510 to 333, while the number of forms has been cut from 399 to 190, nearly a 52% reduction.
- The simplification exercise could eliminate compliance requirements for over six crore transactions. To aid taxpayers, more than 2,200 FAQs and guidance notes for 186 forms have been prepared.
- The CBDT Chairman said PRARAMBH will include multimedia campaigns, educational material in multiple Indian languages and digital tools to improve understanding of the new Act.
Pointing at the citizen-first approach, Agrawal said the initiative embodies the principle of Nagrik Devo Bhava, aiming to make tax administration more transparent, responsive, and sensitive to taxpayers’ needs. He explained that PRARAMBH would act as a link between reform and awareness, helping ensure a smooth, inclusive, and taxpayer-friendly shift to the new system.
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