How issuers are using tech to improve customers’ credit card experience2 min read . Updated: 03 Aug 2020, 03:57 PM IST
- During the lockdown, one of the challenges for card issuers was answering customer queries.
- The strength of their call centres and other support executives was considerably reduced as employees couldn’t commute to work.
As courier services were disrupted during the lockdown, private lender RBL Bank was unable to deliver credit cards to customers who got an approval. The bank started immediately issuing a virtual card through its app for such customers.
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