How to contact Axis Bank credit card customer care? A complete guide
Customers of Axis Bank can contact customer care through toll-free numbers for queries and lost cards. There are specific helplines for agricultural issues and NRI customers. Unresolved matters can be escalated to a nodal officer using grievance forms or emails.
If you are an Axis Bank credit card customer, you can reach out to the bank’s customer care quickly in case of any query or requirement. The bank offers various methods through which you can get your concerns resolved based on your preferences.
Ways to contact Axis Bank credit card customer care
1. Customer care helpline
a) Toll free number
1860-419-5555
1860-500-5555
1800-103-5577
b) For lost or stolen cards
022 6798 7700
Note: It is essential to take immediate action in the event of a lost or stolen credit card to avoid being held liable for unauthorised transactions.
c) For agricultural and rural queries
1800 419 5577
Note: This helpline is dedicated only for the rural and agricultural sectors to address their concerns on urgent matters.
d) For NRI customers
Country | Customer care number |
USA | 1855 205 5577 |
Saudi Arabia | 800 850 0000 |
UK | 0808 178 5040 |
UAE | 8000 3570 3218 |
Singapore | 800 1206 355 |
Qatar | 00 800 100 348 |
Canada | 1855 436 0726 |
Bahrain | 800 11 300 |
Australia | 1800 153 861 |
Non-Toll-Free | +91 40 67174100 |
2. Email support
In case you prefer a written communication, you can reach out to the customer care via writing an email. It is important to note that while sending an email you must mention your account and other necessary details so that your concern can be taken care of on an urgent basis.
- Email address: customer.services@axisbank.com
3. Grievance redressal form
If the response from the Axis Bank customer care is not satisfactory, you can take it to the nodal officer. To submit the grievance redressal form online, visit the official Axis Bank website and then fill up the form or you can download the form and send it to the designated address.
Grievance Redressal Officer:
Mr. Ashish Rajput
Designation: Assistant Vice President
Address: Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708
Contact No: 08061865200
Email: nodal.officer@axisbank.com
Grievance Redressal Officer in other states
Region | Nodal officer name & address | Contact number |
Orissa | Mr. Ajit Kumar Tripathy Plot no.1, Ground Floor, Nandighosh Estates, Bapujinagar, Bhubaneswar – 751009 | 0674-2598912 |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura | Mr. Munindra Nath Bharali Administrative Office, Chibber, House, 3rd Floor, Guwahati – Assam 781 005 | 0361-2340029 |
Bihar and Jharkhand | Dr. Abhay Kumar Deepak 1st Floor, Pataliputra Colony Main Road Opposite Sai Mandir Patna – 800013 | 0612-2271222 |
Delhi, Haryana, Jammu and Kashmir and Ghaziabad District of Uttar Pradesh | S N. Bhattacharya Axis House, Plot No- 1-14, Tower T1, 5th Floor, Jaypee Greens Wish Town, Sector 128, Noida – 201304 ( UP) | 0120 – 6210005 |
Rajasthan | Mr. Manoj Dikshit 1st Floor, Shanti Towers, Hawa Sadak, B-115, Civil Lines, Jaipur-302006 | 0141-4076752 |
Himachal Pradesh, Punjab, and Chandigarh | Mr. Rakesh Langar 2nd Floor, SCO – 369 & 370, Sector – 34 A, Chandigarh – 160022 | 0172-5037181 |
Uttarakhand and Uttar Pradesh (excluding Ghaziabad) | Mr. Tuhin Sarkar 1st Floor, U P Co-Operative Bank Building, 2, M G Marg, Hazratganj, Lucknow – 226001. | 0522-4917202 |
Tamil Nadu, Pondicherry and Andaman Nicobar Islands | Mr. G. Raghavan 82, 3rd Floor, Dr. Radhakrishnan Salai, Mylapore, Chennai – 600004 | 044-28285966 |
Karnataka | Mr. S. Shankara No. 41, Sheshadri Road, Anand Rao Circle, Bangalore – 560 009 | 080-23000410 |
Andhra Pradesh | Mr. P. B. Kumar Abhinandan Towers, 6-3- 249/3, Road No 1, Banjara Hills, Hyderabad – 500034 | 040-27540060 |
Kerala and Lakshadweep | Mr. Sudheesh Menon 41/418, 5 Floor, Chicago Plaza, Rajaji Road, Ernakulam, Kochi – – 682 035 | 0484-4422089 |
Maharashtra and Goa | Mr. Alok Srivastava Mumbai Circle Office, 2nd Floor, Corporate Park II, Behind Swastik Park, Sion Trombay Road, Chembur East, Mumbai -400071 | 022-45051296 |
Gujarat, Dadra and Nagar Haveli & Daman and Diu | Mr. P Krishnamoorthy Shivalik – Ishan, 3rd Floor, Near C. N. Vidyalaya, Ambavadi, Ahmedabad – 380015 | 079 -40225140 |
Madhya Pradesh and Chhattisgarh | Mr. D. B. Kiran 2nd Floor, “The Infinity”, Near Hotel Tulsi Exotica, M.P.Nagar, Zone – II, Bhopal – 462011 | 0755 – 4097920 |
Source: Paisabazaar
In conclusion, credit cards can make you form a habit of overspending, hence, make sure that you do not spend it unnecessarily. In case you find an unauthorised transaction or any discrepancy in your credit card bill, make sure that you seek assistance from customer service as even a single missed EMI repayment will damage your credit score.
(Note: Using a credit card carries its own set of risks)
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