How to get your insurance related complaints resolved through ombudsmen
An ombudsman acts as a mediator and arrives at a fair recommendation based on the facts of a dispute. If the policyholder accepts the recommendation as final settlement, the ombudsman informs the company and allows it 15 days to comply
NEW DELHI: Is your insurance claim settlement delayed? Or is your claim repudiated by your insurer? To make matters worse, is your insurer dilly dallying on your complaints? For these, any other grievances related to insurance, you approach an ombudsman officer to get a solution.