Home > Money > Personal Finance > ICICI launches WhatsApp banking. All you need to know

Private lender ICICI Bank today announced the launch of banking services on WhatsApp to enable its retail customers to undertake a slew of banking requirements from their home in the time coronavirus lockdown. Customers can check their savings account balance, last three transactions, credit card limit, get details of pre-approved instant loan offers and block/unblock credit and debit card with ICICI WhatsApp banking services. Apart from this, they can also get details of the nearest three ICICI Bank ATMs and branches in their vicinity.

“It has always been our endeavour to offer improved convenience to our customers. Recently, we had rolled out ‘ICICIStack’. Now, we have introduced this service on WhatsApp, one of the most popular instant messaging applications in the world. Our retail customers can execute a host of their banking requirements on their own, without visiting a branch. The services are instantaneous and secure. With the growing prominence of social media in every-day life, we believe that this would add immense convenience to our customers, as it allows them to bank while they are on social media," Anup Bagchi, Executive Director, ICICI Bank said.

Any ICICI Bank savings account customer who is also on WhatsApp can access the new service. Also, customers carrying only a credit card of the Bank can use this service to ‘Block/Unblock’ their card. Non ICICI Bank customers can also use this instant service to know the location of the Bank’s branches / ATMs in their vicinity.

How to start ICICI banking services on WhatsApp

1) The customer simply needs to save ICICI Bank’s verified WhatsApp profile number, 9324953001, to his/her ‘contacts’ on the mobile phone and send <Hi> to this number from his/her mobile number which is registered with the bank. The bank will respond with a list of services available

2) From the list of services, type the keyword of the service required. Example : <Balance>, <Block> etc. The service is carried out and displayed instantly.

Here is the list of banking and other services available on WhatsApp:

Check account balance: Type any keyword like <balance>, <bal>, <ac bal> among others

View last three transactions: Type <transaction>, <stmt>, <history> among others

Get outstanding balance and view available credit limit of credit card: Type <limit>, <cc limit>, <cc balance> among others.

Block/Unblock credit and debit card instantly: Type <block>, <lost my card>, <unblock> among others

View details of available pre-approved instant loans: Type <loan>, <home loan>, <personal loan>, <instant loans> among others

View nearest ICICI Bank ATM and branch: Type <ATM> , <branch> among others

Check available nearby offers on travel, dining, shopping: Type <offer>, <discounts> among others

Earlier, the private lender had launched 'ICICIStack’ to ensure uninterrupted banking experience to customers in the time of coronavirus


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