Karnataka builder failed to give promised amenities for 6 years; RERA intervenes: What you can do if it happens to you

Despite paying ₹40 lakh and taking possession of his apartment on February 25, 2017, a Bengaluru homebuyer says he has been waiting for more than six years for basic amenities that were promised by the builder, including Cauvery water, BESCOM electricity meters and DG generator power supply.

Alleging that the builder also failed to hand over common facilities to the homeowners' association, the complainant from Arasinakunte, Bengaluru rural, approached the Karnataka Real Estate Regulatory Authority (K-RERA) for relief, according to a Economic Times report.

What amenities were promised to the homebuyer?

The aggrieved homebuyer claimed the builder assured him that Cauvery water will be provided for all apartments in the complex and even collected a deposit of ₹14,895. However, even after six years later, that promise was not fulfilled.

Apart from that, the builder had reportedly promised to provide two separate pipelines for borewell and treated water, but failed to install a separate overhead tank for storing Cauvery water.

The builder is yet to start any process for forming the apartment owners association and transferring the common areas to the homeowners, the complainant alleged, adding that he suspects the builder might be misappropriating funds, as he has not given any audited balance sheet or books of accounts or receipts since 2017.

He further alleged that the builder has disconnected the DG generator backup power supply to his apartment. As a result, he had to face severe hardship during BESCOM outages because, as a senior citizen, he was highly dependent on the refrigerator to preserve his medicines.

Karnataka homebuyer partly wins the the case

After approaching Karnataka RERA, the complainant partly won the case in an order dated June 3, 2026. Citing the Supreme Court's landmark ruling in Newtech Promoters and Developers v. State of Uttar Pradesh, K-RERA observed that the RERA Act has a retroactive effect, ensuring that homebuyers are protected and that developers fulfil the promises agreed to in the sale agreement.

K-RERA further held that providing extra amenities and facilities in the project does not absolve the obligations and responsibilities of the builder to provide and complete all the amenities promised in the prospectus. On this basis, the authority ruled that the complainant was entitled to have the assured amenities completed in a functional condition, along with a refund of the corpus fund.

Karnataka RERA's full order

Karnataka RERA in its judgement (complaint no. 00002/2024) dated June 3, 2026 passed the following order:

• Builder is directed to restore power supply and to complete the assured amenities of the project as per the terms of agreements.
• Builder is directed to transfer the land's Khata, BESCOM meters, water meters, corpus fund, balance of escrow account and render accounts regarding maintenance to authorised association of allottees formed under the laws applicable within 90 days from the date of this order.

What to do if something like happens to you?

If you bought a house from some builder and they fail to deliver certain amenities that were promised, you can approach RERA. This legal route empowers homebuyers to file complaints against builders, promoters or real estate developers if they fail to provide promised amenities such as a club house, gym, swimming pool, park among others.

A homebuyer can also approach RERA if they are facing issues such as delayed possession despite payment, poor construction quality, non-registration of a property, or other such contract violations.

Here are the steps through which you can file a RERA complaint:

• Visit the relevant state RERA portal based on where the property is located.
• Check the project registration details and then identify the correct complaint category to proceed.
• Create an account or sign in using your credentials
• Enter complainant details
• Add builder or respondent details
• Fill in project information
• Draft the facts of the complaint clearly and also specify the relief sought
• Upload supporting documents
• Pay the prescribed complaint fee and click on the submit button.
• Save the complaint number or acknowledgement to track status updates, notices and hearing details.

Every Indian state has its own RERA. While the core law applies nationwide, local authorities frame specific rules and manage dedicated state portals for project registration, builder compliance, and dispute resolution.