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Business News/ Money / Personal Finance/  How to address NPS queries through WhatsApp

How to address NPS queries through WhatsApp

Now you can address your NPS queries through WhatsApp with the simple click of a button and simple chat information. 

Now you seek answers to your queries on NPS through WhatsApp (LiveMint)Premium
Now you seek answers to your queries on NPS through WhatsApp (LiveMint)

Technology has changed the way we approach investments. The National Pension Scheme (NPS) backed by the Pension Fund Regulatory and Development Authority (PFRDA) has announced a new WhatsApp service for its subscribers to submit NPS-related queries. In a recent tweet, the NPS Trust shared, “Dear Subscribers, NPS Trust is on WhatsApp now to address your queries on NPS!! Connect with us @ 918588852130."

This government-backed pension scheme is a low-cost investment product introduced for investors looking to earn market-linked returns along with necessary tax benefits. Apart, its subscribers including both government and corporate employees benefit from parking their money in this considering how it is operated by well-known Pension Fund houses. Indians aged between 18 and 70 years, resident and non-resident, can open an NPS account either online or offline through Point of Presence (POPs) in banks.

NPS subscribers can then invest in Tier I and Tier II account to avail of its account-related services including contributions, eNPS services, changes in scheme preference, withdrawal, altering investment options and redeeming the investments during exit. Now with the new WhatsApp service available, investors can post their NPS-related queries from the comfort of their homes. 

How to use the NPS WhatsApp number to post queries?

Using the NPS WhatsApp number service to seek solutions to queries is easy with the following steps.

Step 1: Open your WhatsApp chat and send a “Hi" message to the NPS mobile number 918588852130.

Step 2: Look at the options related to contributions, eNPS, changing investment patterns, exit and withdrawals and post your query accordingly. 

Step 3: If your query does not match the options given in the list, you can click on the “Need More Help" option. You will get a reply from the NPS Trust saying, “Please mail your queries to or contact us at 011-47207700 for us to assist you with a response to your query!".

If you still need further help, you can call on the eNPS NSDL helpline number 022-2499 3499 or write an application to Protean eGov Technologies Limited, 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013. 

Alternatively, you may call on the toll-free number 1800 222 080 from your registered mobile number for more information. 

NPS returns on corporate bonds for different pension fund managers
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NPS returns on corporate bonds for different pension fund managers

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Published: 15 Jun 2022, 12:15 PM IST
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