SBI credit card customer service: How to access support via phone, SMS, and email

If you have an SBI credit card, then you can contact the customer service for your queries and problems. The SBI card customer service is available round the clock to assist you with starting from bill inquiries to reporting an unauthorized payment so that your issues can be resolved immediately. Here are some simple and quick ways to reach the customer service.

1. Customer care helpline numbers

• 1860-1800-1290
• 1800-180-1290
• 1860-500-1290

Note: The operational hours of these numbers are from 8 AM to 8 PM from Monday to Saturday.

2. ‘Simply SMS’ service

Through the ‘Simply SMS’ service, you can get specific information regarding your credit card account via SMS.

• Block a lost or stolen card: Send "BLOCK XXXX" to 5676791 (XXXX represents the last four digits of your card).
• Available credit and cash limit: Text "AVAIL XXXX" to 5676791.
• Last payment status: Send "PAYMENT XXXX" to 5676791.
• Reward points summary: Text "REWARD XXXX" to 5676791.
• Balance inquiry: Send "BAL XXXX" to 5676791.
• Request a duplicate statement: Text "DSTMT XXXX MM" to 5676791
• Subscribe to E-statement: Send "ESTMT XXXX" to 5676791.

3. Email support

If you have any detailed queries or if any issue is not resolved, please write to SBI’s customer care at: customercare@sbicard.com for general credit card-related queries. In this case, it is advisable that you include your card details and describe the issue clearly for you to get an immediate response.

4. Postal address

Alternatively, if you want to proceed with a traditional approach, you can file your complaint to SBI card through postal mail at the following address:

• SBI Cards & Payment Services Ltd.
• DLF Infinity Towers, Tower C, 10th – 12th Floor, Block 2, Building 3,
• DLF Cyber City, Gurgaon -122002 (Haryana), India

Note: It is advisable that you make sure to mention your contact information along with your complete card details when you send the mail in order to get a quicker response from the customer support.

5. SBI card grievance redressal

In case your issue has not been resolved within the stipulated time frame, you can escalate it to the Nodal or Principal Nodal Officer. For this, visit the SBI card query escalation page, enter your Interaction Id and registered mobile number. You will be sent an OTP that you will have to enter in order to proceed. Post that, SBI credit card customer care will escalate your complaint and notify you with a response or a resolution.

In conclusion, in case of any dispute in your credit card statement, it is important to reach out to the customer care on time so that you can get it resolved as even a single missed payment or a discrepancy in your bill can impact your credit report drastically. If you notice any unauthorised transaction through your credit card, immediately reach out to the customer service and get your card blocked.

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