3 min read.Updated: 24 Mar 2022, 10:45 PM ISTMani Gupta
Ombudsman encourages a mutually agreeable settlement between parties
There are several sector Ombudsmen that have been set up by the respective regulators, such as the Banking Ombudsman by the Reserve Bank of India (RBI) for banks, the Electricity Ombudsman appointed by the State Electricity Regulatory Commissions, and the Insurance Ombudsman by IRDA. The sphere of operation of these sectoral Ombudsmen is to resolve customer grievances arising out of deficiency of service in a time-bound, cost-effective and impartial manner. Apart from these, one can approach the centralized public grievance redress and monitoring system (CPGRAMS), which is an online platform for lodging grievances against public authorities on any subject.