Will RBI’s consumer protection norms on fraudulent transactions impact e-wallets?
The new RBI guidelines limit consumer liabilities with respect to unauthorised electronic transactions
These norms will empower customers, instil more trust in them regarding online transactions and enable more and more Indians to join the ‘Digital India’ story
Earlier this month, RBI issued guidelines regarding customer liability in case of fraudulent transactions involving prepaid payment instruments. We asked experts whether these guidelines, which protect consumers against fraudulent transactions, will help e-wallets or hurt them.