The government on Monday decided to suspend all domestic flights starting 25 March to curb the spread of COVID-19. Though airlines were already seeing a significant dip in demand due to the pandemic, they continued to operate in fewer numbers.

Travellers have been left in the lurch after the announcement with some airlines not offering clarity on refunds. However, low-cost carrier Indigo revised its change and cancellation policies to ensure that all new and existing bookings for travel up to 30 September 2020 get an option to reschedule for any date of the passenger's choice. Passengers will not be charged for rescheduling their tickets but will have to pay difference in fares.

In case of cancellations directly with Indigo, a reservation credit for the full amount will be created which can be used to make another booking for the same passenger before 30 September 2020. For cancellation with travel agents or online booking platforms, credit note will be issued by the portal which will have to be used by the same passenger any time before 30 September 2020.

For bookings on AirAsia, the airline said it is reaching out directly to all customers booked during this period. In case you've not received any information from the airline you can check the airline's website and place a request by using the virtual assistant. Travellers will be given the option to cancel or reschedule their flight.

Air India on Tuesday said passengers holding a ticket for a flight operating between 23 March and 30 April, the airline will waive no-show charges which means your ticket will be protected at full value. Ticket holders are not required to visit or call Air India or their travel portal for the same. Passengers can reschedule their travel as and when they wish without paying any date change or sector change fee.

Mint reached out to travel portals to understand if other airlines too have a similar policy but they denied commenting. However, one of the portals said some airlines have not yet finalized their refund policy and passengers are being asked to contact the airline directly.

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