Home / News / India /  AIIMS taking measures to restore digital services

All India Institute of Medical Sciences (AIIMS) on Wednesday said that it is taking measures to restore the digital services and is seeking support from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC).

Earlier on Wednesday, AIIMS reported a failure in its server. The server has been down since 7 am today, and the officials have been manually managing the OPD and sample collection.

According to the information given by AIIMS Delhi, "Today the server for National Informatics Centre's eHospital being used at AIIMS, New Delhi was down due to which outpatient and inpatient digital hospital services including, smart lab, billing, report generation, appointment system etc., have been affected. All these services are running on manual mode currently."

"National Informatics Centre (NIC) team working at AIIMS has informed that this may be a ransomware attack which is being reported and will be investigated by appropriate law enforcement authorities. Measures are being taken to restore the digital services and support is being sought from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC)," AIIMS said in a statement.

"AIIMS and NIC will take due precaution to prevent such attacks in future. As of 7.30 pm, the hospital services are running on manual mode," as per the statement.

"The staff has been managing the outpatient department (OPD) and sample collection manually. But those who do not have a Unique Health Identification are facing problems in this regard. The administration is also facing problems in admission and discharge of patients," the statement stated. 

A team from the National Informatics Centre (NIC) working at AIIMS has informed that this may be a ransomware attack, which is being reported to and will be investigated by appropriate law enforcement authorities, AIIMS said in a statement.

"With the server being down, the outpatient and inpatient digital hospital services, including smart lab, billing, report generation and appointment system, among others have been affected," an AIIMS official said.

The OPD and sample collection were handled manually but the sample collection system for those who do not have a Unique Health Identification were affected, another official said.

As each sample collected requires a barcode for tracking, the server going down has led to very few samples being collected, he added.

Measures are being taken to restore the digital services and support is being sought from the Indian Computer Emergency Response Team (CERT-In) and NIC, AIIMS said in the statement.

"AIIMS and NIC will take due precaution to prevent future such attacks. As of 7.30 pm, the hospital services are running on manual mode," it added.

*With inputs from agencies 

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