(Reuters)
(Reuters)

Air India expects operations to get fully normal by tonight

  • Air India witnessed a glitch in it's server early on Saturday leading to disruption in service. It affected around 85 flights during the day
  • It led to a complete shutdown of the airline's IT system that handles passenger reservation, check-in and baggage handling for around six hours in the morning

New Delhi: Air India, which witnessed a glitch in it's server early on Saturday leading to disruption in service, expects all its operations to be fully normal by Saturday night, according to an airline official.

The technical glitch that resulted in a complete shutdown of the national carrier's IT system that handles passenger reservation, check-in and baggage handling for around six hours in the morning, affected around 85 flights during the day, the official said on the condition of anonymity.

The airline as well as airports had a massive task of managing delayed flights and affected passengers. During the server shutdown, Air India operated two flights from the New Delhi airport through a manual check-in process.

"Operations are getting normal. All affected passengers have been taken care of," said the official quoted above. The official ruled out a cyber attack and explained that the technical glitch happened during a routine maintenance of the system.

A second official from the New Delhi International Airport said that coordinated efforts by officials of the airline, the airport and security forces helped in gaining quick control over the situation.

SITA, the US company that manages Air India's servers, said in a statement that it was undertaking a full investigation to understand the root cause of the technical failure and prevent a recurrence. "We deeply regret the inconvenience caused to the airline and their customers owing to this disruption," according to the statement.

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