NEW DELHI :
National carrier Air India is operating its flights nearly as per schedule with occasional delays in some flights of up to one hour. The airline has been trying over the last 48 hours to get all its operations back to normal after a 6-hour shutdown of its server early on Saturday.
While most of the early morning flights took off as normal, a few of them faced short delays while one got cancelled, according to information available with flightview and flightaware, two portals giving details of airline operations. Air India’s Delhi-Mumbai flight AI 887 that was to depart at 7 am got cancelled, while Mumbai-Chennai flight AI570 got delayed by half an hour.
Air India got its servers restored by 8.45 am on Saturday but chairman and managing director Ashwani Lohani had said then that ripple effects of the disruption could continue a bit longer. Air India had previously reported a similar but shorter disruption last June.
Experts said that with airlines and airports increasingly abandoning manual processes in favour of technological solutions and artificial intelligence to sharpen their efficiency and productivity, the impact of glitches in IT systems could be more. India is now preparing to make its airports paperless with its ‘digi yatra’ scheme which will use face recognition technology for identification for consenting customers. The civil aviation ministry is working on this with airlines and airports. The idea is that it will save time for customers at check-in counters and make travel smoother. Airlines worldwide are trying to make customer experience more personalized with the help of data mining and artificial intelligence.