Home / News / India /  Air India reschedules flights after restoring server function

National carrier Air India is rescheduling flights across domestic and international routes after restoring it's server functionalities that encountered glitches on Saturday morning.

Air India said in a statement that the system which faced glitches has been restored at 8.45 am.

The server glitch had affected Air India passengers across the world for a few hours on Saturday morning. That led to many pssengers who got stuck at airports taking to social media to express their disappointment and to seek clarify on when flights will resume.

The company said senior executives, including chairman and managing director, board directors and others rushed to take control of the situation and also to facilitate passengers.

" Flights are being rescheduled to minimise passenger inconvenience," said the Air India statement.

Air India CMD Ashwani Lohani said that passengers are being taken care of at various airports.

Lohani told reporters that till 10.30 am, 85 flights were delayed due to the technical glitch. “This will have a ripple effect on operations throughout the day. Normalcy in all operations is expected by night," said Lohani. The national carrier operates 470 flights a day, excluding that of its subsidiaries.

The CMD said that the glitch occurred when Air India’s passenger services system that controls reservation, check in and baggage, was taken up for maintenance early morning on Tuesday. It remained dysfunctional for about six hours before it was restored by 8.45 am. “Reschedule charges have been waived off. We have organized for refreshments and hotel stay for affected passengers. We are examining the root cause of the issue," said Lohani.


Gireesh Chandra Prasad

Gireesh has over 22 years of experience in business journalism covering diverse aspects of the economy, including finance, taxation, energy, aviation, corporate and bankruptcy laws, accounting and auditing.
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