Air India gets DGCA’s show-cause notice over two international flight delays and ’failure to take care of passengers’

In a show-cause notice to Air India, the Directorate General of Civil Aviation says repeated incidents of passengers being put to discomfort by the airline, in violation of norms, have come to its notice.

Livemint
Updated31 May 2024, 04:03 PM IST
The DGCA has noted that Air India is 'time and again failing in taking due care of passengers' and not complying with its provisions related to 'facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights'.
The DGCA has noted that Air India is ’time and again failing in taking due care of passengers’ and not complying with its provisions related to ’facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights’.

Aviation watchdog Directorate General of Civil Aviation 
(DGCA) has issued a show-cause notice to Air India for inordinate delay of at least two international flights and failure to take due care of passengers, news agency PTI reported on Friday.

In the show-cause notice to the Tata Group airline, the DGCA said that repeated incidents of passengers being put to discomfort by the airline, in violation of norms, have come to its notice.

The aviation regulator mentioned the inordinate delay of two international flights—AI 183 from Delhi to San Francisco on May 30 and AI 179 from Mumbai to San Francisco on May 24.

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“It has come to the notice of DGCA that flight Al-179 dated 24.05.2024 and flight Al-183 dated 30.05.2024 were inordinately delayed and passengers were put to discomfort due to insufficient cooling in the cabin. Further, repeated incidences of passengers being put to discomfort by M/s Air India in violation of various DGCA CAR provisions have come to notice,” the show cause read.

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It is important to note that both flights were delayed, and passengers were put in discomfort due to insufficient cabin cooling.

Taking to microblogging platform X (formerly known as Twitter), a passenger reported that the AI 183 flight was delayed for over 8 hours; passengers were made to board the plane without air conditioning and then deplaned after some people fainted in the flight.

The DGCA said Air India is "time and again failing in taking due care of passengers" and not complying with its provisions related to “facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights.”

The Civil Aviation regulator further asked Air India, “Why enforcement action shall not be initiated against the airline for the aforesaid violation.” “The reply of M/s Air India should reach this office within 03 days from the date of issue of this notice, failing which, the matter would be processed ex-parte,” it added.

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Responding to the passenger's post, Air India said," Dear Ms. Punj, we truly regret to note the disruptions. Please be rest assured that our team is actively working to address the delay and appreciate your ongoing support and understanding. We are also alerting our team to provide necessary assistance to the passengers."

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Meanwhile, an official told PTI that the show-cause notice was issued to Air India after Civil Aviation Minister Jyotiraditya Scindia took cognisance of the flight delays and inconvenience caused to passengers.

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First Published:31 May 2024, 04:03 PM IST
HomeNewsIndiaAir India gets DGCA’s show-cause notice over two international flight delays and ’failure to take care of passengers’

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