Air India passenger finds metal blade in meal, shares photo on X; airline responds

An Air India passenger recently shared his ordeal of finding a sharp metal blade in his in-flight meal. The airline has issued a clarification.

Livemint
Updated17 Jun 2024, 05:58 PM IST
Air India confirmed that a passenger found a metal blade in his in-flight meal.
Air India confirmed that a passenger found a metal blade in his in-flight meal.(@MathuresP/X)

An Air India passenger recently shared his horrifying experience of finding a sharp metal blade in his in-flight meal. Reacting to the passenger's post on social media, the Tata Group-owned airline, on Sunday, confirmed the presence of the metal blade in the in-flight meal.

Amid the controversy over the presence of a metal blade in the meal packet, Air India's Chief Customer Experience Officer Rajesh Dogra said the foreign object came out of a vegetable processing machine used to cut the raw vegetables. To avert similar situations in the future, the company has increased the frequency of examining the processor, especially after chopping any hard vegetable.

“Air India confirms that a foreign object was found in the meal of a guest aboard one of our flights. After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner. We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor especially after chopping of any hard vegetable,” ANI quoted Rajesh Dogra as saying.

Air India passenger shares ordeal on social media

The incident came to light when a social media user, Mathurs Paul, shared his horrifying experience with an Air India in-flight meal. In his social media post, the user shared how he put the food in his mouth along with the sharp metal piece. Only after chewing the food two or three times did he realise the presence of a sharp metal object in his mouth.

“Air India food can cut like a knife. Hiding in its roasted sweet potato and fig chaat was a metal piece that looked like a blade. I got a feel of it only after chewing the grub for a few seconds. Thankfully, no harm was done. Of course, the blame squarely lies with Air India’s catering service but the incident doesn’t help the image I have of Air India. What if the metal piece was in the food served to a child?” wrote the user on X.

A few days back, another Air India passenger also shared his bad experience travelling with Air India in business class. Vineeth K alleged in his social media post that his flight was delayed by 25 minutes. Not only this, but he suffered throughout his journey because of poor food and worn-off and unclean seats.

 

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First Published:17 Jun 2024, 05:58 PM IST
HomeNewsIndiaAir India passenger finds metal blade in meal, shares photo on X; airline responds

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