Air India warns of possible delays even as third-party network outage affecting check-in systems restored
Attention flyers! Air India has warned of possible delays after check-in systems at some other airports faced problems due to a third-party connectivity network issue.
Air India announced on Wednesday that some flights may experience delays due to a third-party network outage, despite the issue affecting its check-in systems having been resolved.
“A third-party connectivity network issue had impacted check-in systems at some airports, thereby delaying flight departures of some airlines, including Air India. The system has since been restored,” said the airline in a post on X.
However, Air India stated that some of its flights may continue to face delays for a while as operations gradually return to normal. The airline also advised passengers to check their flight status before travelling.
“Passengers flying with us today may check their flight status before heading to the airport and allow extra time for their journey,” the airline added.
How to Check Air India Flight Status?
— Visit the Air India website link
— Add flight number and date
— Add PNR number and date
— Select route details and add date
The airline's check-in systems were down at Delhi and some other airports.
At the Delhi airport, the check-in systems at terminals T2 and T3 were down for around 70 minutes, from 3:40 PM to 4:50 PM, PTI quoted sources as saying.
Earlier in the day, Air India ferried 245 people including 17 crew members who were stranded in the Mongolian capital Ulaanbaatar to Delhi on Wednesday morning.
The passengers were stranded in the Mongolian capital after their San Francisco-Delhi flight was diverted due to a technical issue.
"The relief flight carrying passengers and crew of AI174 who were stranded in Ulaanbaatar, Mongolia, after a precautionary diversion has landed in Delhi this morning," the airline said in a statement on Wednesday.
Air India terminal shift
Last month, Air India announced a terminal shift for several of its domestic operations at Delhi's IGI airport from 26 October.
The airline said that 60 out of 180 daily Air India domestic departures from Delhi will operate from the upgraded Terminal 2. These flights have flight numbers starting with ‘AI1XXX’.
Singapore Airlines to provide expertise to Air India
Amid Air India seeking more than ₹10,000 crore from its owners, Singapore Airlines said that as a significant minority shareholder, it will provide Air India with its expertise and support where necessary.
“As a significant minority shareholder in Air India, Singapore Airlines (SIA) has been working closely with our partner Tata Sons to support Air India's transformation programme. This includes providing our expertise and support to Air India, where necessary,” a Singapore Airlines spokesperson said in a statement.