Building new business models as BPM demands higher employee presence: WNS
Employees with the IT-ITES/BPM sector have been allowed to return to work at 50% capacity
Adoption of WFH in the long run can lead to inclusion of untapped workforce, especially in tier 2-3 cities
MUMBAI: Taking the IT-BPM model into tier 2-3 cities could pave the way for a parallel ‘gig economy’ where technology will integrate remote consultants with the workforce as part of business continuity after the lockdown. Global Business Process management (BPM) service provider WNS has been adopting this model, as employees start returning to work. The company is also enforcing strict social distancing and sanitisation protocols for the few who have to work from premises, said Keshav Murugesh, chief executive, WNS.