Home >News >India >CSC to use AI, data analytics to improve services in rural areas

New Delhi: CSC e-Governance Services India Ltd (CSC PVP) has roped in NEC Technologies India (NECTI), a subsidiary of NEC Corporation., in a bid to leverage the benefits of emerging technologies like artificial intelligence (AI) and data analytics in improving services across finance, education and healthcare sectors in rural areas.

The two bodies have also created a joint-working group within CSC SPV to jointly develop and deliver new digital services to approximately 900 million citizens living in rural areas of India.

Incorporated under the Companies Act, 1956 by the Ministry of Electronics and Information Technology (MeitY), CSC PVP’s primary objective is to monitor the implementation of Common Services Centers Scheme (CSCs) and provide a centralized collaborative framework for delivery of services to citizens. According to a press statement, 470,000 transactions occur at CSCs across India every day.

NECTI has also decided to make an equity investment in CSC SPV, which will make it the third-biggest shareholder.

“The association with NECTI will help in utilising technologies for delivery of various services to citizens, especially those living in rural India. Education, financial inclusion and telemedicine are the areas where innovative technologies can be utilised to improve the quality of life for people living in rural India," said Dr. Dinesh Kumar Tyagi, CEO, CSC SPV in a press statement.

The two bodies have worked together before with Indian banks in 2017, to provide them with financial inclusion services for people who were not covered by traditional bank branches and ATMs.

The services allowed users to perform bank transactions and receive government subsidies after verifying their identity using biometric scans at CSCs (common service centres) across the country. This allowed users to access banking services without having to travel to distant bank branch.

Regarded as key initiative under the Digital India program, CSCs serve primarily function as access points for delivery of various digital services to people in rural areas, encourage rural entrepreneurship and livelihood options for them.

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