Home >News >India >Dedicated grievance officer to deal with redressal of grievances like fake news: Twitter to HC
FILE PHOTO: The Twitter App loads on an iPhone in this illustration photograph taken in Los Angeles, California, U.S., July 22, 2019. REUTERS/Mike Blake/File Photo/File Photo (REUTERS)
FILE PHOTO: The Twitter App loads on an iPhone in this illustration photograph taken in Los Angeles, California, U.S., July 22, 2019. REUTERS/Mike Blake/File Photo/File Photo (REUTERS)

Dedicated grievance officer to deal with redressal of grievances like fake news: Twitter to HC

  • It said that the mandate of the grievance officer is to address potential violations of the Twitter Rules and Twitter Terms of Service
  • The social media major said it does not create third-party tweets, nor is it responsible for the content by third-parties on www.twitter.com

NEW DELHI : US microblogging site Twitter Inc. in a counter affidavit filed before the Delhi high court said that it has a dedicated grievance officer for redressal of complaints for fake news, hate speech posts. This comes in response to a plea seeking removal of such posts from social media.

It has submitted that there is already a mechanism in law, particularly under Rule 3 (11) of the Information Technology (Intermediaries guidelines) Rules, 2011, for the appointment of a grievance officer. It said that the mandate of the grievance officer is to address potential violations of the Twitter rules and terms of service.

“The details of the officer, including his e-mail ID and address are available to all users, and in public domain. In short, there is compliance of the existing legal mandate by the answering respondent. It is reiterated that there is a difference in the nature of the role of a grievance officer and a designated officer under the rules referred to by the petitioner," it said in its affidavit.

The platform said the duty of designated officers is to interact with the government and law enforcement authorities and not with the public at large. “It is the grievance officer who is competent and empowered to deal with the complaints of users in relation to content available on Twitter, while the role of designated officers under the Blocking Rules, IMD Rules, and Traffic Data Rules, are quite different."

Twitter submitted that its policy and existing legal framework is robust to address all the issues. The matter is likely to be heard next on 4 November.

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