Online retailers see fewer product returns3 min read 11 Jan 2021, 09:37 PM IST
The drop in return rates is triggered by online shoppers making more informed decisions compared to impulse buying earlier, which was driven by flash sales
Third-party logistics firms which cater to e-commerce clients predict that return rates in the industry have fallen by almost half
Return rates on e-commerce orders have seen a drop even as Indian e-tail has seen huge growth in both metros and smaller cities, with a spike in first-time users shopping online that was accelerated by the ongoing pandemic.
Select your Category