PremiumThe Centre on Thursday operationalised the national helpline 155260 and reporting platform for preventing financial loss due to cyber fraud.
Reinforcing the commitment of the Modi government to provide safe and secure digital payments eco-system, the Ministry of Home Affairs (MHA) has operationalised the national helpline 155260 and reporting platform for preventing financial loss due to cyber fraud, the Centre said in a statement.
The helpline was soft launched on April 1, 2021. The helpline 155260 and its reporting platform has been made operational by the Indian Cyber Crime Coordination Centre (I4C), with active support and cooperation from the Reserve Bank of India (RBI), all major banks, payment banks, wallets and online merchants.
The Citizen Financial Cyber Fraud Reporting and Management System has been developed in-house by I4C to integrate law enforcement agencies and banks and financial intermediaries.
Currently, the number would be operational in seven states and Union territories (Chhattisgarh, Delhi, Madhya Pradesh, Rajasthan, Telangana, Uttarakhand and Uttar Pradesh). The roll out in the others states for pan-India coverage is underway, the government added.
As per the Centre, the helpline 155260 has been able to save more than ₹1.85 crore of defrauded money from reaching the hands of fraudsters. Delhi and Rajasthan have save ₹58 lakh and ₹53 lakh amount, respectively, the statement said.
The helpline and its associated platform operate on the following workflow:
Currently, the helpline and its reporting platform has all the major public and private sector banks onboard.
The notable ones include - State Bank of India, Punjab National Bank, Bank of Baroda, Bank of India, Union Bank, IndusInd, HDFC Bank, ICICI Bank, Axis Bank, Yes Bank and Kotak Mahindra Bank.
It also has all major online wallets and merchants such as PayTM, PhonePe, Mobikwik, Flipkart and Amazon linked to it.
