2 min read.Updated: 05 Sep 2019, 01:04 AM ISTRhik Kundu
Irate passengers took to Twitter to voice their woes about the hardships being faced due to delays and cancellations
As a result of waterlogging on roads and the subsequent traffic jams, IndiGo said its ground support staff, cabin crew and pilots have been unable to reach the airport on time
New Delhi: Several passengers were made to wait hours at the Mumbai airport, including many inside aircraft, as heavy rains continued to lash Mumbai for the second consecutive day on Wednesday, throwing life completely out of gear in the maximum city.
Irate passengers took to social media to voice their woes about the hardships being encountered faced due to delays and cancellations.
It appeared that the airline staff were ill prepared to handle such situation at one of the busiest airports in the country.
"@IndiGo6E Stuck in plane 6E 998 at Mumbai airport last 2 hrs after landing. Pls update what's status of Mumbai airport. Old people n kids are suffering. Pilot has no info. Pls act. @MumbaiPolice," said Peeyush Chandan in a Twitter post.
Another Tweeter user Bhoomika Dattani said on Twitter, "My husband is in the indigo flight stuck past 1 hour which is waiting for the ladder to come so passengers can go home. Indigo/mumbai airport very bad BCP plan on your part. Poor Mumbaikars have to suffer for their poor planing."
@IndiGo6E hundreds of passengers stranded here in Mumbai airport since last 6 hours. All other flights are moving. We are being told by ground staff there are no pilots.. Either cancel or get us on flight. The are diabetics who need medicines pic.twitter.com/JVvxnpiN4R
Many passengers were stranded at the terminal as their flights were either delayed or cancelled. Some complained that the airlines didn't provide any update on their flights, leaving passengers to only speculate on their situation.
"@IndiGo6E pls update the flight status 6E 248...nobody is telling us here at Mumbai airport," said Abhishek Gupta on the micro-blogging platform.
Another Twitter user Sachin Sharma said "Stranded at Mumbai Airport. No prior information. Further delay UK 940 Mumbai Delhi @airvistara #MumbaiRain."
Large number of airline and airport staff couldn't reach the airport due to rains, leading to airlines scrambling for manpower, leading to further delays.
Pathetic customer services by Indigo at Mumbai airport , people have been waiting for more than 9 hours with no clue . pic.twitter.com/6mglOXTvZk
"@IndiGo6E passengers are strangled at Mumbai airport within the flight and not allowed to come out - flight 6E 191 due to STAFF issues. This is outrageous & worst ever customer service. Not acceptable. #indigoairlines need immediate action," said Lakshay Nijhawan in a twitter post.
A spokesperson of Mumbai International Airport Pvt Ltd (MIAL), which operates the city's Chhatrapati Shivaji International Airport (CSIA) didn't share the number of flights cancelled, delayed or diverted at the airport on Wednesday.
On Wednesday evening IndiGo issued a statement saying that owing to the non-stop heavy rains, close to 30 flights have been grounded and that due to waterlogging of roads and the subsequent traffic jams, the ground support staff, cabin crew and pilots have not been able to reach the airport on time.
Closer to Wednesday night, the airline issued another statement, ""As a result of the unprecedented non-stop rains in Mumbai, the entire airport operations have been affected. The remaining flights that were held back are now gradually departing. As of 00:10 hrs, a total of 3 flights have departed. The operations are slowly, but gradually getting back to normal," the airline said in its updated statement.
Horrible service from Indigo. Flight landed in Mumbaj at 7:15 pm, passengers not deplaned for 3 hrs, post getting out, luggage not available for over 1 hr. Indigo's excuse is staff late due to rains, no time estimates given. Request DGCA to look into it@DGCAIndia@MumbaiAirport