1 min read.Updated: 22 Jun 2021, 08:47 PM ISTLivemint
During the meeting, Sitharaman emphasised that enhanced taxpayer service is an important priority for the Government and every effort should be made to amplify the same
Finance Minister Nirmala Sitharaman on Tuesday reviewed with Infosys officials the technical glitches related to the new income tax e-filing portal. Sitharaman asked Infosys to address all issues without further loss of time, improve their services, redress grievances on priority as it was impacting taxpayers adversely.
Sitharaman, along with Minister of State for Finance Anurag Thakur, Revenue Secretary Tarun Bajaj, CBDT Chairman Jagannath Mohapatra and other senior ministry officials, went point by point on the issues facing the new portal with officials of Infosys - the vendor which developed the site.
During the meeting, Sitharaman emphasised that enhanced taxpayer service is an important priority for the present Government and every effort should be made to amplify the same.
The team from Infosys, which was led by the CEO and COO of Infosys, took note of the issues highlighted by the stakeholders. They also noted the observations and suggestions received from various users and stakeholders through email. The Infosys team acknowledged the technical issues in the functioning of the portal and shared the status of the resolution w.r.t the issues highlighted by the stakeholders.
They informed that Infosys has been working to fix the technical issues noticed in the functioning of the portal and that they have augmented the resources for execution of the project on the hardware as well as the application side and that some of the issues have already been identified and fixed.
The new e-filing portal 2.0 of Income Tax Department (incometax.gov.in) went live on June 7. Since its launch, there were numerous glitches in the functioning of the new portal. Taking note of the grievances voiced on social media by taxpayers, tax professionals and other stakeholders, the Finance Minister had also flagged the issues to the vendor M/s Infosys, calling upon them to address these concerns.