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Business News/ News / India/  ‘All citizen services to be made digital in next two years’

‘All citizen services to be made digital in next two years’

Minister of electronics and information technology Rajeev Chandrasekhar said DPIs will deepen and widen the availability of government-to-citizen services and drive inclusion.

Rajeev Chandrasekhar, minister of electronics and information technology. (Reuters)Premium
Rajeev Chandrasekhar, minister of electronics and information technology. (Reuters)

NEW DELHI : India aims to offer all public services through the digital public infrastructure over the next two years, said minister of electronics and information technology Rajeev Chandrasekhar.

DPIs will deepen and widen the availability of government-to-citizen services and drive inclusion, he said.

He added that services spanning the social sector, including education, skilling and health programmes would be provided through digital platforms.

“We are currently in the midst of a second wave of digitization, and in the next two years we will make sure that there is no public service that is not delivered on our digital public platform.

So, (whether) it’s education, skilling, health, all the other social sector things that we do —except for building roads and building railways—effectively almost all of the government and the government to citizen interface will be digital over the next two years," he said at the Economist Impact event ahead of a B20 summit of businesses from G20 countries.

“We are seeing the India stack growing deeper and wider at the application level. So we see absolutely no reason for anything that is of relevance in terms of government or public service to be not on the India stack," he said.

The minister added that while data was a commodity that was available in plenty in a digitized economy, there have to be “guard rails and rules" on how the data will be used.

This would also ensure symmetry in the relationship between the individual whose data is being taken and the platforms that consume the user data on public platforms, which has been looked at under the digital personal data protection law.

“...Governments around the world and in particular in India, we take our duty to maintain balance or symmetry between the rights of individuals and rights to privacy and data protection, as equally important as boosting the innovation economy, creating more and more new things that we can do with data," he said.

Ahead of the B20 summit beginning on Friday, the minister said that the globalisation was now ‘caveated’ by trusted globalisation which today had a deeper meaning for companies and countries amid IP proliferation or supply chain disruptions, and hence India’s position should be seen in that light.

“The large companies and corporations are looking at globalization, looking at diversifying their supply chains, their ID chains, the talent chains, look at India as a really trusted long term, partner and look at these partnerships as really investment driven, talent driven intellectual property creation driven and I think it’s going to be a win-win because it surely would set the basis for a very prosperous global order," he added.

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Gulveen Aulakh
Gulveen Aulakh is Senior Assistant Editor at Mint, serving dual roles covering the disinvestment landscape out of New Delhi, and the telecom & IT sectors as part of the corporate bureau. She had been tracking several government ministries for the last ten years in her previous stint at The Economic Times. An IIM Calcutta alumnus, Gulveen is fluent in French, a keen learner of new languages and avid foodie.
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Published: 24 Aug 2023, 10:21 PM IST
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