Western Railway sells record 5.5 lakh digital tickets in a single day

  • Indian Railways' Western Railway zone has sold a staggering 550,000 tickets through the UTS App
  • The UTS mobile app is getting popular among the railway passengers as more people are using it shows the respective data

Edited By Tamal Nandi
First Published7 Feb 2020
Views of campaign about UTS App carried out at various stations of Western Railway by Western Railway staff.
Views of campaign about UTS App carried out at various stations of Western Railway by Western Railway staff.

Indian Railways’ Western Railway zone has sold a record 5.5 lakh digital tickets through the unreserved ticketing system (UTS) mobile app in a single day and taking a big step towards digitization.

In a statement issued by the Western Railway it had said that on 3 February, 2020, 5.5 lakh passengers booked their tickets through UTS App which accounts to 11.03% of the total suburban passengers travelled on that day on its suburban section which is 50,28,043 passengers.

The UTS mobile app is getting popular among the railway passengers as more people are using it shows the respective data.

It said that during the month of November 2018, the average active users per day were 1.24 lakh and now it has increased to 3.39 lakhs in January 2020, an official spokesperson of the Western Railway has said.

The objective of introducing UTS Mobile App is to encourage digital ticketing mode, to promote self-ticketing and to ensure that passengers can buy tickets without facing the ordeal of queues, it added.

The Western Railway in an effort to popularise the use of UTS app has carried out rigorous campaigns across stations to educate and inform commuters about the utility and benefits (including 5% bonus on every recharge amount). Students from various colleges were also roped in to create awareness about UTS app.


Some of the Salient Features of UTS app:

■Easy to download from Google Play Store, iOS or Windows app store free of cost.

■All unreserved and season tickets can be booked.

■ Simplified App with ‘Quick booking’ option.

■Options for both paperless and paper ticket (through ATVM or booking window) available.

■Ticket payments can be easily made through inbuilt “R-Wallet” or through Paytm, Mobikwik, Freecharge.

■“R-Wallet” can be easily recharged from all non-suburban UTS booking windows as well as online on website www.utsonmobile.indianrail.gov.in through any Debit card, Net Banking and UPI mode.

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