IndiGo apologises after several flyers ‘faint’ on Delhi-Varanasi flight: Cabin temp ‘adjusted to passenger requests’

IndiGo has denied a malfunction of the AC on its Delhi-Varanasi flight, and has claimed that the cabin temperature was adjusted on the request of a passenger

Livemint
Published7 Sep 2024, 11:27 AM IST
Representative Image of Indigo aircraft
Representative Image of Indigo aircraft

After passengers abroad IndiGo's Delhi-Varanasi flight complained of discomfort due to an alleged air conditioning system malfunctioned, the airline on Saturday issued an apology for the inconvenience and said its cabin crew extended prompt assistance to affected passengers.

On Thursday, a video of chaotic inside the 6E 2235 flight showing the flyers in utter discomfort went viral. Several passengers have reportedly fainted due to intense heat and suffocation on the flight, while others were seen using magazines to cool themselves.

Also Read | Hyderabad bound IndiGo flight diverted to Nagpur due to bomb threat

News agency ANI, citing IndiGo sources, said the airline has denied a malfunction of the AC on its Delhi-Varanasi flight.

The AC was functioning properly, ANI quoted the source as saying. But, it added, that a temperature shift caused the cabin to heat up, leading to panic among the passengers.

Also Read | AI Express, Akasa rip premium seats even as no-frills IndiGo adds business class

In a press statement, IndiGo apologised for the inconvenience experienced by passengers of flight 6E 2235 on 5 September and explained that the cabin temperature was “adjusted in response to passenger requests”.

"The discomfort was attributed to fluctuations in cabin temperature, which were adjusted in response to passenger requests. Our cabin crew promptly extended assistance to the affected passenger to address the situation," they said.

Also Read | Tamil pilot announces in Hindi on IndiGo flight; netizens love it

In June, a similar incident was reported by passengers aboard Delhi-Bagdogra flight of IndiGo. According to reports, the AC of the IndiGo flight stopped working for nearly an hour.

The older passengers on the flight had reportedly faced breathing difficulties due to suffocation on the flight. Several angry passengers said they had no idea what had happened and felt like they were being 'hijacked'. The flight had also witnessed a delay.

Also Read | Bengaluru-bound IndiGo plane turns back after engine failure minutes into flight

Responding to it, IndiGo had said the flight was delayed due to “high ground temperatures” impeding operations.

"IndiGo prioritises passenger safety above all else and is taking steps to enable a prompt departure. Passengers are being provided with regular updates, and we regret the inconvenience caused due to factors beyond the airline's control," it had added.

Catch all the Business News , Breaking News Events and Latest News Updates on Live Mint. Download The Mint News App to get Daily Market Updates.

MoreLess
First Published:7 Sep 2024, 11:27 AM IST
Business NewsNewsIndiaIndiGo apologises after several flyers ‘faint’ on Delhi-Varanasi flight: Cabin temp ‘adjusted to passenger requests’

Get Instant Loan up to ₹10 Lakh!

  • Employment Type

    Most Active Stocks

    Bharat Electronics share price

    283.95
    03:58 PM | 1 OCT 2024
    -1.1 (-0.39%)

    Tata Steel share price

    167.00
    03:56 PM | 1 OCT 2024
    -1.45 (-0.86%)

    Tata Power share price

    481.00
    03:58 PM | 1 OCT 2024
    -1.7 (-0.35%)

    Zee Entertainment Enterprises share price

    140.05
    03:55 PM | 1 OCT 2024
    2.4 (1.74%)
    More Active Stocks

    Market Snapshot

    • Top Gainers
    • Top Losers
    • 52 Week High

    Caplin Point Laboratories share price

    2,080.30
    03:52 PM | 1 OCT 2024
    182.75 (9.63%)

    PB Fintech share price

    1,729.65
    03:57 PM | 1 OCT 2024
    113.65 (7.03%)

    Welspun Living share price

    175.00
    03:50 PM | 1 OCT 2024
    11.25 (6.87%)

    National Aluminium Company share price

    224.15
    03:56 PM | 1 OCT 2024
    13.75 (6.54%)
    More from Top Gainers

    Recommended For You

      More Recommendations

      Gold Prices

      • 24K
      • 22K
      Bangalore
      76,915.00-330.00
      Chennai
      76,921.00-330.00
      Delhi
      77,073.00-330.00
      Kolkata
      76,925.00-330.00

      Fuel Price

      • Petrol
      • Diesel
      Bangalore
      102.86/L0.00
      Chennai
      100.75/L-0.10
      Kolkata
      104.95/L0.00
      New Delhi
      94.72/L0.00

      Popular in News

        HomeMarketsPremiumInstant LoanMint Shorts