IndiGo sets up crisis unit to fast-track refunds, baggage clearance and full ops
IndiGo has set up a Crisis Management Group (CMG) on 4 December 2025 to monitor the airline's disruption on a daily basis as the airline seeks to fast-track refunds, baggage clearance and full operations.
IndiGo officials said a Crisis Management Group (CMG) was set up on 4 December 2025 and is meeting daily to monitor the ongoing disruption.(REUTERS)
India's largest airline operator, IndiGo's board, has set up a Crisis Management Group (CMG) on 4 December 2025 to monitor the airline's disruption on a daily basis, according to an official social media update on Monday, 8 December 2025.
IndiGo's crisis management group was constituted at the first meeting on 4 December and has been meeting daily to monitor all the developments related to the current situation.
The CMG committee set up by the airlines has highlighted that the key priorities of the company now are to restore its operations to a 100% level, in order to ensure the timely flow of information.
IndiGo, in its social media post on X, said that the company also seeks to expedite the refund and rescheduling of the flight process while facilitating the return of passenger baggage.
“We continue to work around the clock to bring the network back to full capacity,” according to the IndiGo officials cited in an ANI report.
One-time 24-hour window
The aviation regulator, the Directorate General of Civil Aviation (DGCA), on Monday, also granted IndiGo's Accountable Manager and Chief Executive Officer (CEO), Pieter Elbers, a one-time 24-hour extension to submit their response to the show cause notice issued on 6 December 2025.
According to the agency report, the show-cause notice was on large-scale operational disruptions and observed non-compliances.
IndiGo has reportedly sought more time in its request to DGCA, dated 7 December 2025, citing operational constraints linked to the scale of the airline's nationwide operations and several unavoidable factors that contributed to the flight disruption across several airports in India.
“We request your good offices to kindly grant us an extension of time at least till 1800 hours tomorrow (i.e. 08.12.2025), or such other extended period to reply, as deemed fit,” said Isidre Porqueras Orea, IndiGo's Accountable Manager and Chief Operating Officer (COO), cited in the agency report.
After reviewing the request, the regulator granted a deadline of 6 p.m. (IST) on 8 December 2025, highlighting that there will be no further extensions for the response to the show cause notice.
If the airline fails to submit a complete and comprehensive response within the deadline, the regulator seeks to proceed ex parte based on the available records in the investigation.
Here's what govt says
On Monday, 8 December 2025, Union Minister of Civil Aviation, Ram Mohan Naidu, informed the Union Parliament that IndiGo did not flag any issues in a clarification meeting held on 1 December 2025, one day before the company started cancelling flight operations.
Naidu said that IndiGo did not mention any issues related to the updated Flight Duty Time Limitations (FDTL) norms and said that everything was running normally.
“On 1 December, we held a meeting with IndiGo regarding FDTL when they sought clarifications, and we provided them. They did not flag any issues then, and everything was running normally,” Ram Mohan Naidu said.
DGCA continues to monitor the disruption situation and remains focused on passenger safety, regulatory compliance and restoration of normal operations.
