Indian Railways's first private train Lucknow-Delhi Tejas Express will start its commercial run from October 5. For the first time in the country, the train will be entirely run by Indian Railway Catering and Tourism Corporation (IRCTC). The Lucknow-Delhi Tejas Express will run six days a week, except Tuesdays.
IRCTC will follow a 'flexi fare' scheme for the new Lucknow-Delhi Tejas Express. The fare for Lucknow to New Delhi Tejas Express will be ₹1,125 for AC chair car and ₹2,310 for executive chair car. The New Delhi to Lucknow Tejas Express ticket will be priced at ₹1,280 for AC chair car passengers and ₹2,450 for executive chair car.
If the Lucknow-Delhi Tejas Express delays for over an hour, passengers will get a compensation of ₹100. For delay of two hours and more, the passengers will receive ₹250, IRCTC said. There will be no facility of 'tatkal' ticket in the Tejas Express.
In case of the train getting late, the passenger is required to fill up a claim form with the insurance company in the link provided online. Passengers can also make a claim on its toll free number. One needs to mention the details of travel, hours of delay with their PNR number and bank account details. The insurance company would transfer the compensation amount directly into the passengers' bank accounts, said IRCTC.
Ticket cancellation and refund
1) If a passenger cancels ticket up to 4 hours before the scheduled departure of the train, ₹25 will be deducted as a clerkage charge. The rest of the balance will be refunded online. Indian Railways deducts ₹65 per passenger as clerkage from AC class passengers in such cases.
2) If your wait-listed ticket is cancelled by IRCTC due to lack of available seats in the train, full amount will be refunded. No extra charge will be deducted.
3) If a partially confirmed ticket is cancelled after chart preparation and up to 30 minutes before scheduled departure of the train, full ticket amount will be refunded, IRCTC said in a press release.
For the first time, IRCTC is offering a free insurance of ₹25 lakh to the passengers travelling in Lucknow-Delhi Tejas Express. The insurance cover includes ₹1 lakh insurance against theft or robbery during the travel. IRCTC will also extend taxi hiring and hotel bookings facilities to passengers on demand.