Home / News / India /  Mumbai-Ahmedabad Tejas Express: Ticket booking, cancellation and refund rules

Indian Railways’ second privately operated train, the Mumbai-Ahmedabad Tejas Express, which will be maintained by the Indian Railway Catering and Tourism Corporation Ltd (IRCTC) will begin its inaugural run (Train no 09426/09425) on 17 January 2020 and the regular run( Train No 82902/82901) from 19 January 2020.

The train promises to provide state of the art amenities and comes equipped with all modern onboard facilities for the passengers travelling in the train according to a release by its operator IRCTC.

Mumbai-Ahmedabad Tejas Express will operate six days a week. Here are the points that the IRCTC has issued and should be kept in in mind while booking or planning to book a ticket in this train

The fare of the Mumbai-Ahmedabad Tejas Express will be dynamic in nature keeping in consideration the prevailing bus, taxi, rail fares as well as the airfares.

The train will have different series of fares for lean, busy and festive seasons. Further, train fares will be on point to point basis.

Unlike the normal passenger trains which have an Advance Reservation Period (ARP) of 120 days but the privately operated Tejas Express will have an ARP of 60 days only.

Current booking in the Tejas Express will be available to users after preparation of the first chart which will normally be 4 hours and up to 5 minutes before the scheduled departure of the train.

Passengers will not be able to get any concession tickets in the Tejas Express, however, children below 5 years of age have been exempted from fare and will be booked with their parents. Names of children so booked will not appear on the chart. Children of age 5 years and above will be booked at full fare and will be provided with a seat.

The tickets can also be booked by on duty and leave travel of personnel of defence forces and Central Paramilitary Forces through their online e-ticketing portals integrated with IRCTC such as CGDA (Controller General of Defence Accounts) portal, CRPF (Central Reserve Police Force) and NDRF (National Disaster Rescue Force) Portals, and also to NSG (National Security Guards) etc.

There will be no tatkal quota or premium tatkal quota for the train. There will only be a general quota and foreign tourist quota. Six seats in Executive Class and 12 seats in Chair Car will be available for foreign tourists.

Ticket cancellation and refund rules will be as per the extant Indian Railways Cancellation and refund rules with the following differences:

If a waitlisted ticket is presented for cancellation up to 4 hours before the scheduled departure of the train, a clerkage charge of Rs. 25/- per passenger shall be deducted from the ticket amount and balance refunded online by the IRCTC. Indian Railways deducts Rs. 65 per passenger as clerkage from AC class passengers in such case.

If a fully waitlisted ticket is dropped at the time of train charting due to no seats being offered to the passenger, the full ticket amount will be refunded online. No clerkage will be deducted on such tickets. Indian Railways deducts Rs. 65 per passenger as clerkage from AC class passengers in such case.

If a partially confirmed ticket is cancelled after chart preparation and up to 30 minutes before the scheduled departure of the train, the full ticket amount will be refunded. No clerkage will be deducted. Indian Railways deducts Rs. 65 per passenger as clerkage from AC class passengers in such case.

All passengers travelling on IRCTC train will be provided with Rail Travel Insurance of up to Rs. 25 Lakhs, free of cost by IRCTC. This complimentary travel insurance also includes exclusive coverage of Rs. 1 lakh against household theft/robbery during the travel period of the passengers.

IRCTC will also pay a compensation of Rs. 100/- in case the train gets delayed during its run by more than an hour and Rs. 250/- in case of delay of more than two hours to every passenger as compensation.

In case of cancellation of train, an automatic full refund of fare on confirmed and /or waitlisted e-tickets will be made. There will be no need of cancelling the ticket or filing TDR in such case.

Complimentary onboard infotainment services will be available on IRCTC trains to the passengers.

Food and beverages will be provided to the passengers on board the train and included in the ticket fare.

Service in the train will be done through trolleys similar to airlines. Each coach will be provided with RO water filter in addition to the packaged drinking water bottle for each passenger. Passengers will be served morning welcome tea, breakfast and combo lunch/snacks in Ahmedabad –Mumbai sector and evening high tea and dinner in Mumbai-Ahmedabad as per timings. Passengers can avail of complimentary tea/coffee service at any point of the journey.

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