Indian Railways’ first private train, the Lucknow-New Delhi Tejas Express, boasts of several firsts for the passengers travelling.
One of those is the compensation paid to the passengers in case the train is delayed by an hour or more.
Indian Railway Catering and Tourism Corporation (IRCTC), which is looking after the commercial aspects of the Tejas Express has recently issued a statement in which it said that IRCTC has paid compensation to 74 passengers out of the 158 passengers that had filed for the same after the train got delayed for more than two hours on 19 October, 2019.
The remaining 84 claims will be paid after proper verification and gathering more details from the passengers.
IRCTC has put proper guidelines for the train passengers by which they can claim the compensation if the train gets delayed by more than an hour. IRCTC pays compensation of Rs.100/- in case the train during its run, is delayed by more than an hour and Rs. 250/- in case of a delay of more than two hours to every passenger.
Here is the detailed claim process that a passenger should follow while travelling in Lucknow-New Delhi Tejas Express.
The passengers can take help by calling the registered call-center (1800-266-5844) or by e-mail (email@example.com).
After the aggrieved passenger makes a call the Customer Executive Officer will request the passenger/ customer to provide the PNR details along with Certificate of Insurance (COI) number given by Liberty General Insurance Ltd. on the issuance of COI.
The passenger will also need to share a cancelled cheque and also mention the PNR and COI number.
On receipt of data from Contact Centre SPOC / Claim intimation, a claim number will be generated; insurance claims team will refer the appended data received from IRCTC.
Claims SPOC will incorporate final document receipt date in the appended data list.
Upon confirmation, an SMS will be sent to customer/passenger with the claim number.
In case documents provided as mentioned above are in order, claims SPOC will approve the claim and incorporate NEFT details along with claim amount approved.
Claims SPOC will share claims approved list along with claim amount approved for the COI’s processing on a given day with the finance team for claims payment.
On receipt of details, the finance team will upload details in the banking system for claim payments to be made on T+1 day.
IRCTC has a slew of benefits worked out for its passengers - combination meals, free insurance of up to ₹25 lakh and compensation in case of delays.