Indian Railway Catering and Tourism Corporation (IRCTC), which is looking after the commercial aspects of the Tejas Express has recently issued a statement in which it said that IRCTC has paid compensation to 74 passengers out of the 158 passengers that had filed for the same after the train got delayed for more than two hours on 19 October, 2019.
The remaining 84 claims will be paid after proper verification and gathering more details from the passengers.
IRCTC has put proper guidelines for the train passengers by which they can claim the compensation if the train gets delayed by more than an hour. IRCTC pays compensation of Rs.100/- in case the train during its run, is delayed by more than an hour and Rs. 250/- in case of a delay of more than two hours to every passenger.
Here is the detailed claim process that a passenger should follow while travelling in Lucknow-New Delhi Tejas Express.
The passengers can take help by calling the registered call-center (1800-266-5844) or by e-mail (email@example.com).
After the aggrieved passenger makes a call the Customer Executive Officer will request the passenger/ customer to provide the PNR details along with Certificate of Insurance (COI) number given by Liberty General Insurance Ltd. on the issuance of COI.