IRCTC pay a compensation of Rs. 100 in case the train during its run, is delayed by more than one hour and Rs. 250 in case of delay of more than two hours to every passenger as compensation.
IRCTC offers travel insurance to the passengers of Tejas Express through Liberty General Insurance Company Limited–a Mumbai-based private insurance company. The passengers will have to provide a canceled cheque, PNR details and Certificate of Insurance (COI) number
Claim process for the refund:
The IRCTC has approved two ways by which a passenger travelling in Tejas Express can initiate the claim process.
By calling the call center (1800-266-5844)
By writing an e-mail to email@example.com
The passengers travelling in the Tejas Express will need to call the insurance provider to initiate the claim process.
The representative will then ask the the passenger for relevant details like PNR, Certificate of Insurance (COI) number that was shared by Liberty General Insurance Ltd. on issuance of Certificate of Insurance (COI).
The passenger needs to provide a cancelled cheque in the mail id of the insurance provider along with the subject line mentioning PNR and Certificate of Insurance number.
Once the insurance provider gets all the required documents, claim intimation, claim number will be generated. The claims team will refer the appended data received from IRCTC.
After the passenger provides all the details in the prescribed format, s SMS will be send to the the passenger with the claim number and after that the insurance representative will incorporate NEFT details along with claim amount approved.
On the final step, the finance team will upload details in the banking system for claim payments to be paid in T+1 day
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