Railways received 1,962 complaints of overcharging of food items from Apr-Dec 2019

  • Of these 1,962 cases, fine has been imposed on 989 of the cases and the total amount of fine imposed has been 75,39,800
  • Railways Minister Piyush Goyal told Lok Sabha about the measures being taken to curb overcharging

Edited By J. Jagannath
Updated5 Feb 2020, 06:40 PM IST
File phot of on-the-spot bill generation for payment of food items on trains with Point of Sale machines (Photo: ANI)
File phot of on-the-spot bill generation for payment of food items on trains with Point of Sale machines (Photo: ANI)

New Delhi: Indian Railways received 1,962 complaints regarding over-charging of food items being sold in the trains from 1 April-31 December, 2019.

Of these 1,962 cases, fine has been imposed on 989 of the cases and the total amount of fine imposed has been 75,39,800, Railways Minister Piyush Goyal said in written reply to a question in Lok Sabha on Wednesday. 526 cases have received a warning, said Goyal.

Goyal also touched upon the measures being taken by Indian Railways to curb the growing menace of overcharging:

* Introduction of hand held POS machines along with QR code for generation of bills.

* Prominent display of Menu/Tariff through various means viz. websites, social media, newspaper, trains at a glance etc. mandatory with waiters.

* Deployment of onboard IRCTC supervisors for continuous monitoring.

* MRP on food boxes - " No MRP, the license get cancelled".

*Awareness Campaign “No Bill- The food is for FREE”.

* A robust system for passenger feedback and complaints exists for redressal through Rail Madad, Twitter handle, CPGRAMS, E-Mail and SMS based complaints.

Catch all the Business News, Market News, Breaking News Events and Latest News Updates on Live Mint. Download The Mint News App to get Daily Market Updates.MoreLess
First Published:5 Feb 2020, 06:40 PM IST
HomeNewsIndiaRailways received 1,962 complaints of overcharging of food items from Apr-Dec 2019

Most Active Stocks

Bharat Electronics

324.00
03:59 PM | 5 JUL 2024
6.65 (2.1%)

Oil & Natural Gas Corporation

288.20
03:59 PM | 5 JUL 2024
11.15 (4.02%)

Tata Steel

174.75
03:58 PM | 5 JUL 2024
-1.5 (-0.85%)

HDFC Bank

1,648.10
03:55 PM | 5 JUL 2024
-78.5 (-4.55%)
More Active Stocks

Market Snapshot

  • Top Gainers
  • Top Losers
  • 52 Week High

Raymond

3,226.70
03:55 PM | 5 JUL 2024
284.8 (9.68%)

B E M L

5,066.20
03:54 PM | 5 JUL 2024
412.35 (8.86%)

HBL Power Systems

569.80
03:59 PM | 5 JUL 2024
39.9 (7.53%)

The New India Assurance Company

273.75
03:56 PM | 5 JUL 2024
17.85 (6.98%)
More from Top Gainers

Recommended For You

    More Recommendations

    Gold Prices

    • 24K
    • 22K
    Bangalore
    74,093.00-43.00
    Chennai
    74,747.00901.00
    Delhi
    74,964.001,335.00
    Kolkata
    75,037.001,481.00

    Fuel Price

    • Petrol
    • Diesel
    Bangalore
    102.86/L0.00
    Chennai
    100.75/L0.00
    Kolkata
    104.95/L0.00
    New Delhi
    94.72/L0.00
    OPEN IN APP
    HomeMarketsPremiumInstant LoanMint Shorts