Railways received 1,962 complaints of overcharging of food items from Apr-Dec 2019

New Delhi: Indian Railways received 1,962 complaints regarding over-charging of food items being sold in the trains from 1 April-31 December, 2019.

Of these 1,962 cases, fine has been imposed on 989 of the cases and the total amount of fine imposed has been ₹75,39,800, Railways Minister Piyush Goyal said in written reply to a question in Lok Sabha on Wednesday. 526 cases have received a warning, said Goyal.

Goyal also touched upon the measures being taken by Indian Railways to curb the growing menace of overcharging:

* Introduction of hand held POS machines along with QR code for generation of bills.

* Prominent display of Menu/Tariff through various means viz. websites, social media, newspaper, trains at a glance etc. mandatory with waiters.

* Deployment of onboard IRCTC supervisors for continuous monitoring.

* MRP on food boxes - " No MRP, the license get cancelled".

*Awareness Campaign “No Bill- The food is for FREE”.

* A robust system for passenger feedback and complaints exists for redressal through Rail Madad, Twitter handle, CPGRAMS, E-Mail and SMS based complaints.