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Home >News >India >Restaurants, malls, hotels to reopen from Monday: New rules in 10 points

Union Home Ministry on Thursday laid out new rules for opening of shopping malls, restaurants and hotels from Monday following the nationwide coronavirus lockdown of over two months. The guidelines include measures like staggering visitors and temperature screenings at malls. Temperature screenings will be a must at entrances and visitors will be allowed only if they use face cover or masks which should be worn at all times inside.

Coronavirus guidelines for shopping malls:

i. Entrance to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions.

ii. Only asymptomatic customers/visitors shall be allowed.

iii. All workers/customers/visitors to be allowed entry only if using face cover/masks.

The face cover/masks has to be worn at all times inside the shopping mall.

iv. Posters/standees/AV media on preventive measures about COVID-19 to be displayed prominently.

v. Staggering of visitors to be done, if possible.

vi. Adequate manpower shall be deployed by Mall Management for ensuring social distancing norms.

vii. All employees who are at higher risk i.e. older employees, pregnant employees and employees who have underlying medical conditions, to take extra precautions. They should preferably not be exposed to any front-line work requiring direct contact with the public. Shopping Mall management to facilitate work from home wherever feasible.

viii. Proper crowd management in the parking lots and outside the premises - duly following social distancing norms shall be ensured.

ix. Valet parking, if available, shall be operational with operating staff wearing face covers/ masks and gloves as appropriate. A proper disinfection of steering, door handles, keys, etc. of the vehicles should be taken up.

x. Any shops, stalls, cafeteria etc., outside and within the premises shall follow social distancing norms at all times.

xi. Specific markings may be made with sufficient distance to manage the queue and ensure social distancing in the premises.

xii. Preferably separate entry and exits for visitors, workers and goods/supplies shall be organized.

xiii. The staff for home deliveries shall be screened thermally by the shopping mall authorities prior to allowing home deliveries.

xiv. Required precautions while handling supplies, inventories and goods in the shopping mall shall be ensured. Proper queue management and disinfection shall be organized.

xv. Maintaining physical distancing of a minimum of 6 feet, when queuing up for entry and inside the shopping mall as far as feasible.

xvi. Number of customers inside the shop to be kept at a minimum, so as to maintain the physical distancing norms.

xvii. Seating arrangement, if any, to be made in such a way that adequate social distancing is maintained.

xviii. Number of people in the elevators shall be restricted, duly maintaining social distancing norms.

xix. Use of escalators with one person on alternate steps may be encouraged.

xx. For air-conditioning/ventilation, the guidelines of CPWD shall be followed which inter alia emphasises that the temperature setting of all air conditioning devices should be in the range of 24-30oC, relative humidity should be in the range of 40-70%, intake of fresh air should be as much as possible and cross ventilation should be adequate.

xxi. Large gatherings/congregations continue to remain prohibited.

xxii. Effective and frequent sanitation within the premises shall be maintained with particular focus on lavatories, drinking and hand washing stations/areas.

xxiii. Cleaning and regular disinfection (using 1% sodium hypochlorite) of frequently touched surfaces (door knobs, elevator buttons, hand rails, benches, washroom fixtures, etc.) to be made mandatory in all malls in common areas as well as inside shops, elevators, escalators etc.

xxiv. Proper disposal of face covers / masks / gloves left over by visitors and/or employees should be ensured.

xxv. Deep cleaning of all washrooms shall be ensured at regular intervals.

xxvi. In the food-courts:

a. Adequate crowd and queue management to be ensured to ensure social distancing norms.

b. In food courts and restaurants, not more than 50% of seating capacity to be permitted.

c. Food court staff / waiters should wear mask and hand gloves and take other required precautionary measures.

d. The seating arrangement should ensure adequate social distancing between patrons as far as feasible.

e. Contactless mode of ordering and digital mode of payment (using e-wallets) to be encouraged.

f. Tables to be sanitized each time customer leaves.

g. In the kitchen, the staff should follow social distancing norms at work place.

xxvii. Gaming Arcades shall remain closed.

xxviii. Children Play Areas shall remain closed.

xxix. Cinema halls inside shopping malls shall remain closed.

xxx. In case of a suspect or confirmed case in the premises: a. Place the ill person in a room or area where they are isolated from others.

b. Provide a mask/face cover till such time he/she is examined by a doctor.

c. Immediately inform the nearest medical facility (hospital/clinic) or call the state or district helpline.

d. A risk assessment will be undertaken by the designated public health authority (district RRT/treating physician) and accordingly further action be initiated regarding management of case, his/her contacts and need for disinfection.

e. Disinfection of the premises to be taken up if the person is found positive.

Coronavirus guidelines for restaurants:

i. Takeaways to be encouraged, instead of Dine-In. Food delivery personnel should leave the packet at customer's door. DO NOT handover the food packet directly to the customer.

ii. The staff for home deliveries shall be screened thermally by the restaurant authorities prior to allowing home deliveries.

iii. Entrance to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions.

iv. Only asymptomatic staff and patrons shall be allowed.

v. All staff and patrons to be allowed entry only if using face cover/masks. The face cover/masks has to be worn at all times inside the restaurant.

vi. Posters/standees/AV media on preventive measures about COVID-19 to be displayed prominently.

vii. Staggering of patrons to be done, if possible.

viii. Adequate manpower shall be deployed by restaurant management for ensuring social distancing norms.

ix. All employees who are at higher risk i.e. older employees, pregnant employees and employees who have underlying medical conditions, to take extra precautions. They should preferably not be exposed to any front-line work requiring direct contact with the public. Restaurant management to facilitate work from home wherever feasible.

x. Proper crowd management in the parking lots and outside the premises - duly following social distancing norms shall be ensured.

xi. Additional patrons to be seated in a designated waiting area with norms of social distancing.

xii. Valet parking, if available, shall be operational with operating staff wearing face covers/ masks and gloves as appropriate. A proper disinfection of steering, door handles, keys, etc. of the vehicles should be taken up.

xiii. Specific markings may be made with sufficient distance to manage the queue and ensure social distancing in the premises.

xiv. Preferably separate entry and exits for patrons, staff and goods/supplies shall be organized.

xv. Required precautions while handling supplies, inventories and goods in the restaurant shall be ensured. Proper queue management and disinfection shall be organized.

xvi. Maintaining physical distancing of a minimum of 6 feet, when queuing up for entry and inside the restaurant as far as feasible.

xvii. Seating arrangement to be made in such a way that adequate social distancing is maintained.In restaurants, not more than 50% of seating capacity to be permitted.

xviii. Disposable menus are advised to be used.

xix. Instead of cloth napkins, use of good quality disposable paper napkins to be encouraged.

xx. Buffet service should also follow social distancing norms among patrons.

xxi. Number of people in the elevators shall be restricted, duly maintaining social distancing norms.

xxii. Use of escalators with one person on alternate steps may be encouraged.

xxiii. For air-conditioning/ventilation, the guidelines of CPWD shall be followed which inter alia emphasises that the temperature setting of all air conditioning devices should be in the range of 24-30oC, relative humidity should be in the range of 4070%, intake of fresh air should be as much as possible and cross ventilation should be adequate.

xxiv. Large gatherings/congregations continue to remain prohibited.

xxv. Effective and frequent sanitation within the premises shall be maintained with particular focus on lavatories, drinking and hand washing stations/areas.

xxvi. Cleaning and regular disinfection (using 1% sodium hypochlorite) of frequently touched surfaces (door knobs, elevator buttons, hand rails, benches, washroom fixtures, etc.) to be made mandatory in all guest service area and common areas.

xxvii. Proper disposal of face covers / masks / gloves left over by patrons and/or staff should be ensured.

xxviii. Deep cleaning of all washrooms shall be ensured at regular intervals.

xxix. Adequate crowd and queue management to be ensured to ensure social distancing norms.

xxx. Staff / waiters should wear mask and hand gloves and take other required precautionary measures.

xxxi. Contactless mode of ordering and digital mode of payment (using e-wallets) to be encouraged.

xxxii. Tables to be sanitized each time customer leaves.

xxxiii. In the kitchen, the staff should follow social distancing norms at work place. Kitchens area must be sanitized at regular intervals.

xxxiv. Gaming Arcades/Children play areas (wherever applicable) shall remain closed.

xxxv. In case of a suspect or confirmed case in the premises:

a. Place the ill person in a room or area where they are isolated from others.

b. Provide a mask/face cover till such time he/she is examined by a doctor.

c. Immediately inform the nearest medical facility (hospital/clinic) or call the state or district helpline.

d. A risk assessment will be undertaken by the designated public health authority (district RRT/treating physician) and accordingly further action be initiated regarding management of case, his/her contacts and need for disinfection.

e. Disinfection of the premises to be taken up if the person is found positive.

Coronavirus guidelines for hotels:

Entrance to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions.

ii. Only asymptomatic staff and guests shall be allowed.

iii. All staff and guests to be allowed entry only if using face cover/masks. The face cover/masks has to be worn at all times inside the hotel.

iv. Adequate manpower shall be deployed by hotel management for ensuring social distancing norms.

v. Staff should additionally wear gloves and take other required precautionary measures.

vi. All employees who are at higher risk i.e. older employees, pregnant employees and employees who have underlying medical conditions, to take extra precautions. They should preferably not be exposed to any front-line work requiring direct contact with the public. Hotel management to facilitate work from home wherever feasible.

vii. Proper crowd management in the hotel as well as in outside premises like parking lots-duly following social distancing norms shall be ensured. Large gatherings/congregations continue to remain prohibited.

viii. Valet parking, if available, shall be operational with operating staff wearing face covers/ masks and gloves as appropriate. A proper disinfection of steering, door handles, keys, etc. of the vehicles should be taken up.

ix. Preferably separate entry and exits for guests, staff and goods/supplies shall be organized. Maintaining physical distancing of a minimum of 6 feet, when queuing up for entry and inside the hotel as far as feasible. Specific markings may be made with sufficient distance to manage the queue and ensure social distancing in the premises.

x. Number of people in the elevators shall be restricted, duly maintaining social distancing norms. Use of escalators with one person on alternate steps may be encouraged.

xi. Details of the guest (travel history, medical condition etc.) along with ID and selfdeclaration form must be provided by the guest at the reception.

xii. Posters/standees/AV media on preventive measures about COVID-19 to be displayed prominently.

xiii. Hand sanitizers must be kept at the reception for guests to use. Guests to sanitize hands before and after filling relevant forms including A&D register.

xiv. Hotels must adopt contactless processes like QR code, online forms, digital payments like e-wallet etc. for both check-in and check-out.

xv. Luggage should be disinfected before sending the luggage to rooms.

xvi. Guests who are at higher risk i.e. those who are older, pregnant or those who have underlying medical conditions are advised to take extra precautions.

xvii. Guests should be advised not to visit areas falling with in containment zone xviii. Required precautions while handling supplies, inventories and goods in the hotel shall be ensured. Proper queue management and disinfection shall be organized.

xix. Appropriate personal protection gears like face covers/masks, gloves and hand sanitizers etc.shall be made available by hotel to the staff as well as the guests.

xx. Detailed guidelines issued for restaurants shall be followed.

a. Seating arrangement in the restaurant also to be made in such a way that adequate social distancing is maintained.

b. Disposable menus are advised to be used.

c. Instead of cloth napkins, use of good quality disposable paper napkins to be encouraged.

d. Contactless mode of ordering and digital mode of payment (using e-wallets) to be encouraged.

e. Buffet service should also follow social distancing norms among guests.

xxi. Room service or takeaways to be encouraged, instead of dine-in. Food delivery personnel should leave the packet at guest or customer's door and not handed directly to the receiver. The staff for home deliveries shall be screened thermally by the hotel authorities prior to allowing home deliveries.

xxii. For room service, communication between guests and in-house staff should be through intercom/ mobile phone and room service (if any) should be provided while maintaining adequate social distance.

xxiii. Gaming Arcades/Children play areas (wherever applicable) shall remain closed.

xxiv. For air-conditioning/ventilation, the guidelines of CPWD shall be followed which inter alia emphasises that the temperature setting of all air conditioning devices should be in the range of 24-30oC, relative humidity should be in the range of 4070%, intake of fresh air should be as much as possible and cross ventilation should be adequate.

xxv. Effective and frequent sanitation within the premises shall be maintained with particular focus on lavatories, drinking and hand washing stations/areas.

xxvi. Cleaning and regular disinfection (using 1% sodium hypochlorite) of frequently touched surfaces (door knobs, elevator buttons, hand rails, benches, washroom fixtures, etc.) to be made mandatory in all guest service area and common areas.

xxvii. Proper disposal of face covers / masks / gloves left over by guests and/or staff should be ensured.

xxviii. Deep cleaning of all washrooms shall be ensured at regular intervals.

xxix. Rooms and other service areasshall be sanitized each time a guest leaves.

xxx. In the kitchen, the staff should follow social distancing norms at work place. Kitchens area must be sanitized at regular intervals.

xxxi. In case of a suspect or confirmed case in the premises:

a. Place the ill person in a room or area where they are isolated from others.

b. Provide a mask/face cover till such time he/she is examined by a doctor.

c. Immediately inform the nearest medical facility (hospital/clinic) or call the state or district helpline.

d. A risk assessment will be undertaken by the designated public health authority (district RRT/treating physician) and accordingly further action be initiated regarding management of case, his/her contacts and need for disinfection.

e. Disinfection of the premises to be taken up if the person is found positive

What's remains closed

All establishments that come under containment zones will remain closed as announced earlier. Cinema halls, gaming arcades and children play areas in the mall will remain closed.

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