Swiggy fails to deliver ice cream worth ₹187; pays fine of ₹5000. Here’s what happened

  • Swiggy fails to deliver 187 ice cream, customer complains to Bengaluru Consumer Court. Court orders orders food delivery giant to pay heft fine of 5000.

Written By Karishma Pranav Bhavsar
Updated30 Apr 2024, 07:26 AM IST
Swiggy to pay  <span class='webrupee'>₹</span>5,000 to customer for failure to deliver ice cream
Swiggy to pay ₹5,000 to customer for failure to deliver ice cream

Swiggy has been ordered to pay a hefty fine for failing to deliver an ice cream of 187 to a customer. The incident happened in January 2023 when a customer had ordered an 'Nutty Death by Chocolate ice cream price from the food delivery app.

As per the Bar and Bench report, the customer in her complaint mentioned that her order was picked up by the delivery agenct but never reached her. On the contrary, the app showed it as ordered delivered. When she raised the matter to the delivery app's customer care, she did not get the required refund. Left with no choice, she approached to the Bengaluru Consumer Court. 

Also Read: Swiggy makes confidential filing for IPO

In its defence in the court, Swiggy tried to shift blame of the delivery agenct and said that it could not be held accountable for the purported error of its agent as the company was just a intermediary between the customer and the restaurant.

Also Read: Caught on camera! Swiggy delivery agent steals Nike shoes kept outside flat, company says 'we expect better...'

Rejecting, Swiggy's claims, the Court said that not refunding the customer's money despite the order indelivered is ‘deficiency of service’ and ‘unfair trade practice’. 

Also Read: Lok Sabha elections 2024 Phase 2: In Bengaluru, wheelchair-bound Zomato delivery executive casts his vote

As per the Bangalore Urban II Additional District Consumer Redressal Commission, "We are of the considered view that the complainant has proved that there is a deficiency of service on the part of the OP [Opposite party/Swiggy) since OP has not refunded the amount paid by the complainant though the ordered product has not been delivered to the complainant,” as quoted by Bar and Bench. Moreover, it directed Swiggy to pay the cutomer a refund of 187 along with 3,000 as compensation and 2,000 as litigation cost.

Catch all the Business News, Market News, Breaking News Events and Latest News Updates on Live Mint. Download The Mint News App to get Daily Market Updates.MoreLess
First Published:30 Apr 2024, 07:26 AM IST
HomeNewsTrendsSwiggy fails to deliver ice cream worth ₹187; pays fine of ₹5000. Here’s what happened

Most Active Stocks

Bharat Electronics

316.25
12:27 PM | 18 JUL 2024
-10.1 (-3.09%)

Zee Entertainment Enterprises

143.05
12:27 PM | 18 JUL 2024
-12.4 (-7.98%)

Oil & Natural Gas Corporation

327.80
12:27 PM | 18 JUL 2024
5.4 (1.67%)

Tata Steel

165.70
12:27 PM | 18 JUL 2024
-1.35 (-0.81%)
More Active Stocks

Market Snapshot

  • Top Gainers
  • Top Losers
  • 52 Week High

Tata Teleservices Maharashtra

89.08
12:24 PM | 18 JUL 2024
7.75 (9.53%)

Endurance Technologies

2,728.75
12:24 PM | 18 JUL 2024
152.15 (5.91%)

IDBI Bank

92.79
12:24 PM | 18 JUL 2024
4.87 (5.54%)

India Cements

339.85
12:24 PM | 18 JUL 2024
16.8 (5.2%)
More from Top Gainers

Recommended For You

    More Recommendations

    Gold Prices

    • 24K
    • 22K
    Bangalore
    75,099.00-147.00
    Chennai
    74,659.00-440.00
    Delhi
    74,512.00-294.00
    Kolkata
    75,539.0073.00

    Fuel Price

    • Petrol
    • Diesel
    Bangalore
    102.86/L0.00
    Chennai
    100.76/L0.00
    Kolkata
    104.95/L0.00
    New Delhi
    94.72/L0.00
    OPEN IN APP
    HomeMarketsPremiumInstant LoanMint Shorts