Wireless service provider Cellcom experienced some down time early on Tuesday morning, with reports spiking on outage tracking website Downdetector.
As outage reports spiked, Cellcom said some customers were experiencing intermittent voice and cellular signal issues following routine, scheduled maintenance work, as per local media reports.
The Northeast Wisconsin service provider, however, did not say what led to the reported outages.
"Cellcom is currently working diligently on the solution and will provide regular updates as more information," was the statement from the service provider.
Is Cellcom working again?
Hours after outage reports spiked, local media outlets, citing Cellcom sources reported that the wireless service provider had restored services.
Cellcom's own service status tracker—https://www.cellcom.com/service—seemed to be unresponsive when Mint checked it, perhaps due to the high volume of requests.
Cellcom's last major outage
Cellcom experienced a major outage earlier this year in May, when widepsread service issues were reported by customers over a prolonged period of time.
At the time, Cellcom had attributed the outage to a cyber issue, with CEO Brighid Riordan writing a lengthy letter to customers.
“We experienced a cyber incident. While this is unfortunate, it’s not something we were unprepared for. We have protocols and plans in place for exactly this kind of situation,” Riordan said in May.
So big was the incident that the wireless service provider had to engage cybersecurity experts and notify the Federal Bureau of Investigation (FBI).
“The incident was concentrated on an area of our network separate from where we store sensitive information related to you, our Cellcom/ Nsight family. We have no evidence that personal information related to you, your name, your addresses, your financial information, is impacted by this event,” the Cellcom CEO had said.
The outage in May this year had lasted nearly two weeks, as per Fox11, leaving thousands of customers frustrated.
