How Amazon and covid-19 changed retail like never before4 min read 25 Aug 2021, 10:27 PM IST
A post-covid hybrid retail model is set to emerge that’ll combine high tech with ‘high touch’ options
Last week’s New York Times article, ‘People Now Spend More at Amazon Than at Walmart’, announced that the world’s biggest brick-and-mortar retailer had been unseated by the e-commerce giant. Lest anyone starts writing an obituary for brick-and-mortar retail based on this, one should take note of another article that was published last week. The Wall Street Journal reported that ‘Amazon Plans to Open Large Retail Locations Akin to Department Stores’. The finer details of Amazon’s planned entry to the regular retail sector, the very business that it disrupted, are not yet known. But one thing is for sure. How Amazon combines its digital and brick-and-mortar retailing strategies will define the future of shopping.
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