The outsourcing model may be running out of steam4 min read . Updated: 22 Jul 2022, 10:18 AM IST
The model that drove the IT revolution may soon make way for in-house service units as businesses realize the latter’s long-term advantages
Amid the covid pandemic and growing unemployment, India’s income tax department decided to digitize front-end tax-related processes on the internet. Two years on, Indian taxpayers are yet to get a reprieve from the frustrations of filing taxes online and numerous other errors. The tax department’s reputation has taken a severe hit because it launched this changeover without proper user testing. Not many blame its tech partner—in this case, Infosys.
Login to enjoy exclusive benefits!
- Unlocked premium articles
- Personalized news
- Market Watchlist
- Insightful Newsletters & more