Opinion | Automation of services and social harmony
How we address the falling levels of openings in the services sector in the future is key to job survival and managing—if not preventing—a massive backlash
The conversation about robots replacing people in the workplace seems like it’s been on loop since the last century, but the difference this decade is in the pace of change—far faster than we’ve ever witnessed before with white-collar jobs, not factory work, on the line. The West experienced this in the early 2000s when IT jobs were offshored to India and other parts of Asia. In the last few years, thousands of jobs in the Indian IT sector have been lost to automation, pushing those laid off to form the country’s first union for IT employees. It’s in the services sector that new jobs are being created in India, but the pace of job creation is unlikely to ever match the speed with which digital transformation takes these away.