Starbucks CEO Seeks to Improve Service—for Baristas
Heather Haddon ( with inputs from The Wall Street Journal ) 6 min read 27 Sep 2023, 06:48 PM IST
SummaryLaxman Narasimhan, who took over from Howard Schultz this year, is trying to mend the fractured relationship between workers and headquarters.
Banks of cubicles and walkways separate Starbucks’s senior executive offices and the nearest cafe in the company’s Seattle headquarters. To Laxman Narasimhan, that is too far.