The range of deployments include bodies such as the National Payments Corp. of India (NPCI), Indian Railways, Bangalore Metro Rail Corp. Ltd (BMRCL) and Bharat Petroleum Corp. Ltd (BPCL), which are increasingly using these automation platforms to answer user queries and even accept bookings.
2 min read . 01 Dec 2022 - While government bodies still lag their global counterparts in AI adoption, experts said the growth of chatbots in the public sector began during the pandemic and has continued since
