Business News/ Technology / App News/  How to use Uber’s in-app SOS button: A step-by-step guide

In this era of technology, booking a ride online has become a way of life. They are easily available, affordable and convenient at the same time. But what about safety? 

Ride-hailing app Uber offers a safety feature called the In-app Emergency Button. It can come in handy for quick and timely assistance in case of an emergency. However, not many users are aware about it. In this article, we will talk about Uber’s in-app SOS button, how to use it and more.

Uber’s in-app emergency button is made available on every rider and driver's app as well. By using the in-app emergency button, one can contact the emergency services to request immediate assistance. In addition, users can also contact the authorities and provide them with the vital information by relaying their trip & location details.

Here’s how to use in-app emergency button of Uber - 

Step 1: Scroll through the ride information menu.

Step 2: Here, tap the Safety shield button.

Step 3: Tap on the option Contact 112 from the Safety Tools menu.

Once a user taps on the emergency button, the following options for safety support are provided:

  1. Call Police - The rider will be assisted by the emergency services (Local Police) after selecting this option. Information like live location, name of the user and the contact number will be shared with the police control room. If the user doesn't want to share their location with the police, they will have an option to turn off the share feature. In this case, the SOS signal will not be shared with the control room but the user can still reach out to 100 through their phone.
  2. Safety Line – In case of a safety issue, the rider will be assisted by an Uber support agent immediately. The extended safety helpline is now available even 30 mins after the trip ends. This helpline is available at any time of the day including night.
  3. Share your trip - This feature enables the rider to share their live location & trip details with up to 5 "trusted contacts" when on a  trip.

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Updated: 30 Mar 2023, 01:28 PM IST
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