Facebook promised poor countries free internet. People got charged anyway
SummaryIts global program, designed to boost growth outside the US, leads to unexpected data costs; the company blames software glitches
Facebook says it’s helping millions of the world’s poorest people get online through apps and services that allow them to use internet data free. Internal company documents show that many of these people end up being charged in amounts that collectively add up to an estimated millions of dollars a month.