Amazon's Alexa. (Reuters)
Amazon's Alexa. (Reuters)

'Alexa, pay my mobile bill': Now, Amazon voice assistant has bill payment options

  • Amazon India announced that users can now simply call out to their Amazon Alexa smart speaker to pay their bills
  • This new Alexa feature supports payment of bills across categories such as electricity, water, post-paid mobile, cooking gas, broadband and DTH

San Francisco: Amazon has said that employing its Alexa voice assistant the company would be partnering with fintech company Paymentus to add a feature which will allow customers to pay bills online or else by voice.

The US e-commerce giant made the announcement at the Money 20/20 financial technology conference.

The new feature will allow users to get notifications through Alexa when their bills are due and to ask questions about the bill amount or how it compares with prior ones, news portal Marketwatch.com reported on Sunday.

The report said that Amazon first embedded the payment function within Alexa in 2017 and added ability to make charitable donations through Amazon Pay and Alexa in 2018.

Recently, Amazon India announced that users can now simply call out to their Amazon Alexa smart speaker to make an instant payment of a utility bill from their Amazon Pay mobile wallet.

This new Alexa feature supports payment of bills across categories such as electricity, water, post-paid mobile, cooking gas, broadband and DTH among other utility payments. Users of Amazon Echo, Fire TV Stick and other devices with Alexa built-in, can just give commands such as "Alexa, pay my mobile bill" or "Alexa, pay my electricity bill" to get started.

"The integration of Amazon Pay with Alexa will help reduce both time and effort for customers who use Amazon Pay for bill payments and repeat similar transactions every month.

"We are excited to share that this is an India-first feature which Alexa customers in India can enjoy before any other international customers," Puneesh Kumar, Country Manager for Alexa Experiences and Devices, said in a statement.

Alexa will retrieve the amount due for bills from their registered Amazon account and ask for customer confirmation before processing the payment. Customers can enable a voice pin on the Alexa app to make transactions more secure.

Once approved, Alexa will complete the transaction using Amazon Pay, and send a notification to the customer's registered mobile phone number, confirming the transaction.

Alexa will also send a link to register their bill details on the Amazon shopping app before proceeding for the payment, said the company.


This story has been published from a wire agency feed without modifications to the text. Only the headline has been changed.

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